Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
925 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
925 Reviews of Laird Noller Ford of Lawrence - Service Center
Sort by
October 08, 2015
Great friendly service! Friendly and helpful staff who made getting my oil change a pleasant experience! Alex made sure I was comfortable and able to relax and work during th Friendly and helpful staff who made getting my oil change a pleasant experience! Alex made sure I was comfortable and able to relax and work during the waiting period and gave me updates throughout the process letting me know they were on schedule. More
by Jayhawk123
October 08, 2015
Great service and education Timely service and informative in a teaching way on future needs of my car. I appreciate the effort to be timely in fixing my sonata. Timely service and informative in a teaching way on future needs of my car. I appreciate the effort to be timely in fixing my sonata. More
by Adam_rolf
Employees Worked With
Alex
October 08, 2015
Getting great service! I had some recall service commitments in addition to a separate concern. They addressed the recalls, including one I didn't know about, and handled my I had some recall service commitments in addition to a separate concern. They addressed the recalls, including one I didn't know about, and handled my other issue. They were quick to offer transportation elsewhere in town, and gave me updates as progress was made on my vehicle. All in all, it was a fairly painless production, and I would not hesitate to go back for future service appointments. More
by ccrugg
Employees Worked With
Mitsubishi mechanic, don't know his name. , Shay Choudhury, David Wakeman
October 08, 2015
Great overall experience We are very pleased with our experience with the service department at Laird Noller Hyundai in Lawrence, KS. While the part ended up being delayed by We are very pleased with our experience with the service department at Laird Noller Hyundai in Lawrence, KS. While the part ended up being delayed by two days, we were always kept alerted to the situation (the communication we received was exemplary), and the actual service was performed beautifully. We had a bad experience at a Hyundai dealer in Wichita, and have decided that all work we need done on our Hyundai will now be done at Laird Noller. Danny and Jessica specifically were wonderful to work with. Well done. More
by DJinWichita
Employees Worked With
Jessica Lund
October 08, 2015
In and out, everything taken care of Went in for an oil change. They reminded me that my left blinker was out, and got that taken care of too. Added a tire rotation for $5 more, everyone Went in for an oil change. They reminded me that my left blinker was out, and got that taken care of too. Added a tire rotation for $5 more, everyone was nice and helpful. 20 minutes and I was done, at a decent price. More
by DM146
Employees Worked With
Tyler Agler, Grant Wolf
October 06, 2015
A++++ Customer Service!! When our 2012 Hyundai broke down and was towed to the closest Hyundai dealer, Laird Noller in Lawrence, this was a blessing in disguise! Danny Dolar a When our 2012 Hyundai broke down and was towed to the closest Hyundai dealer, Laird Noller in Lawrence, this was a blessing in disguise! Danny Dolar and Jessica worked on our behalf to convince Hyundai to replace our engine. Lesson learned...ALWAYS HAVE YOUR CAR SERVICED AT THE DEALER PURCHASED AT AND ALWAYS BUY YOUR HYUNDAI FROM LAIRD NOLLER LAWRENCE!! Having bought our car in Olathe, Danny took it into his own hands and worked with Hyundai to get us a new motor. He saved us thousands of dollars due to a manufacturer defect! Having just a few oil changes done elsewhere could have changed this entire outcome and Danny and Jessica were A++++. Thank you Laird Noller Lawrence. Being in customer service...this was the best service I have ever experienced...considerate, prompt, professional, excellent follow up and sincere!!! Not the norm!!! More
by carhyundaihawks6
Employees Worked With
Jessica Lund
October 04, 2015
Routine Service / Preventative Maintenance Since day one my car has been taken to Laird Noller Hyundai Service department for all it's routine and preventative maintenance. Their excellent staf Since day one my car has been taken to Laird Noller Hyundai Service department for all it's routine and preventative maintenance. Their excellent staff make sure that you're well taken care of. They listen to any vehicle concerns you have, show you if anything needs to be taken care of you may not already know about and all of this with a fair price and staff who treat you like royalty. Why would I ever consider taking my car anywhere else? Let Laird Noller Hyundai service your vehicle so you can see just how great they are. More
by S McCoy
Employees Worked With
Jessica Lund
October 03, 2015
The best of service! Jessica Lund, my service advisor is great! She went well above and beyond in attempting to locate a service contract I believed to be in effect. She m Jessica Lund, my service advisor is great! She went well above and beyond in attempting to locate a service contract I believed to be in effect. She made several calls, only to find that the contract had actually expired, but she did her very best to help me. She and Laird Noller are the best! More
by John H.
Employees Worked With
Jessica Lund
September 30, 2015
Started bad, but ended good I went into the dealership to get a couple recalls on my car done. I had called and set up an appointment so I could get right in. I was told to drop I went into the dealership to get a couple recalls on my car done. I had called and set up an appointment so I could get right in. I was told to drop my car off at 8 a.m. on a Friday morning. Being a single mom, I had scheduled multiple appointments that day so I could do everything on my day off of work. When I showed up, I asked when my car would be done because I had multiple appointments that day. They proceeded to tell me that my car probably wouldn't even be worked on until at least 10 which is ridiculous since I was told to bring my car in at 8 a.m. I was in a dilemma and they began telling me that I could reschedule if that worked best for me. Obviously rescheduling would just be a hassle and I didn't like how the men were about to handle the situation. Luckily, a man (Joey Ruder) stepped in saying he would get me a rental car and even rode there with me so I wouldn't have to keep reinstalling the car seat since I had my 2-year old daughter with me that day. If it wasn't for this man being so kind, I would never go back to this same dealership. More
by ccooley
Employees Worked With
Joey Ruder, David Wakeman
September 29, 2015
Great Service! Very knowledgeable and informative. I wouldn't take our vehicles anywhere else. Jessica is very friendly, works very hard to make sure we are always s Very knowledgeable and informative. I wouldn't take our vehicles anywhere else. Jessica is very friendly, works very hard to make sure we are always satisfied, and goes above and beyond every time. My husband and i never leave unhappy with your service! Thank you! More
by Leandripartyof5
Employees Worked With
Jessica Lund
