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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
899 Reviews
Closed Today
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899 Reviews of Laird Noller Ford of Lawrence - Service Center

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December 19, 2024

Poorest service ever from this dealership! Will never buy another Ford again going to Honda. More

by Sheriholladay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade does not follow through to let you know what is going on. I had to be the one to call to see how it was going. No sense of urgency.
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Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at amancuso@lairdnoller.com My name is Angela

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December 18, 2024

I only use this dealership now that Chris charay has taken over. I think I've bought 4 from him already More

by td542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Fraley, Kai Mata, Sarah Clark, Josh Andrew, Zak Bolick
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Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for your sharing your experience with our dealership! We appreciate you very much are grateful that Chris is here! Thanks again for being a loyal customer.

December 18, 2024

Great customer waiting area. Nice reps. Informed us tires were low tread and rotating them would be unnecessary. Discounted full service cost to reflect that. Offered pricing More

by jayhawkguy.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
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Jan 02, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 14, 2024

This was an easy and friendly visit for my first time going to the quick lane. The service writer was very kind and informative and showed me visually things that needed attention on my vehicle. My car h More

by jtaylorborges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 14, 2024

Amber is always great to work with. She stays connected during my service call and follows up with any changes. Thanks for the excellent service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 13, 2024

My experience is very positive. Service was professional and prompt. Communication was easy and helpful. More

by marsrob61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde Collie
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

My service was great and very fast! My advisor Amber was informative and very kind! More

by Shealee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Mitchell
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

I had a great experience with the service. They found and resolved the problem in a timely manner. Nice job, I liked working with them! More

by BMANN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

Jayde is a joy to work with. Easy in and out of the service department. More

by kirk.vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

Service writers need additional training and information about the pricing and programs available . Pleasant but uniformed More

by sbehrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick lube, davon
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Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear that your experience didn’t meet your expectations. We truly value your feedback and would love to understand your concerns better. Please email me at amancuso@lairdnoller.com My name is Angela and I would like to learn more about your experience.

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