Laird Noller Ford of Lawrence - Service Center

Exceeds expectations for quality of service! Quality of service consistently exceeds expectations at Laird Noller Hyundai. I have taken 3 vehicles (2 Hyundais and 1 Ford) to this team -- Alex Alv Quality of service consistently exceeds expectations at Laird Noller Hyundai. I have taken 3 vehicles (2 Hyundais and 1 Ford) to this team -- Alex Alvarado, Danny Dolar and Jessica Lund -- over that last 30 days for routine or special maintenance, and each time they delivered top-flight service! They are good and effective communicators and I appreciate that they keep me posted as work in the shop progresses to advise me of needed repairs/anticpated costs. They deliver the car when promised and, again, communicate effectively about the services performed. They advise on recommended services for upcoming maintenance checks but never try to "sell" needless service until required (much appreciated). Most recently, they went well above and beyond (Alex and Danny) in picking up a 1997 Ford that had been idle for 3 years, jumping it, and then providing excellent comprehensive maintenance to put it back on the road in no time! WOW!!! Now that's SERVICE. Finally, they are warm and friendly in their demeanor but always professional. Their smiles are genuine and they make my routine trip to the car shop an enjoyable experience. I have complete confidence that Alex, Danny and Jessica and know they will always return my vehicle having received excellent service -- on time -- with a smile! Very sincerely - Fred Conboy More

Not amazingly fast, but thorough and friendly. I went in for an oil change and alignment if needed. This took around 4 hours total. During my visit I explained I would need to replace my tires due I went in for an oil change and alignment if needed. This took around 4 hours total. During my visit I explained I would need to replace my tires due to some bubbling on the tire wall. Alex kindly explained to me that these usually occur when some obstacle was run-over, but I do not ever recall hitting something like such. In any case, he also mentioned that these are a serious driving hazzard. I didn't have the money on me to afford the tires immediately from them, but I'm glad they let me know. The cost of tires are slightly more than some other places for the quality of tire you're getting, but that doesn't factor in shipping if you're buying online.The first thing I plan on doing is replacing my tires sometime within the next week. Other than that, Alex walked me through the free full point inspection explaining that all fluids looked good and that my car was in good shape. For general and trustworthy work on the brand of cars they sell they'll do a good job. It may take a little longer, but the free full point inspection is always nice, as well as topping off of the windshield wiper and car-wash when the weather is applicable. More

Oil change and rear brake pads Courteous and professional customer service. Price and time estimates were accurate. They explained, in detail, all of the maintenance performed. Grea Courteous and professional customer service. Price and time estimates were accurate. They explained, in detail, all of the maintenance performed. Great atmosphere in the facility. More

service for ford edge Tyler did a really nice job; he was honest about what needed to be done (and what did not need to be done). For instance, he recommended that we need Tyler did a really nice job; he was honest about what needed to be done (and what did not need to be done). For instance, he recommended that we need NOT replace the rear brakes at this time and that saved us money. I did not have to wait for assistance and the work was completed relatively quickly. Overall it was a good experience. More

scheduled maintenance I went into L/N service for the 15,000 mile service. The service people were quick to take my car to the shop and was surprised by the quick turn arou I went into L/N service for the 15,000 mile service. The service people were quick to take my car to the shop and was surprised by the quick turn around time. Jessica and her coworker were efficient and accepted my coupon and I was out the door. More

Fabulous! Tyler was super friendly and able to answer my questions. He didn't try to upsell me on services I didn't need. It was a nice surprise to find out my Tyler was super friendly and able to answer my questions. He didn't try to upsell me on services I didn't need. It was a nice surprise to find out my oil change was free too! More

Friendly, intelligent, capable and customer-oriented service Make an appointment here! It is a pleasure to work with them when getting my car serviced! It is always a positive experience when coming to this serv Make an appointment here! It is a pleasure to work with them when getting my car serviced! It is always a positive experience when coming to this service center. More

Good customer service Tyler was very friendly. I was told my car would take about 1.5 hrs because it was the lunch hour, but it was complete in 45 min. Tyler was very friendly. I was told my car would take about 1.5 hrs because it was the lunch hour, but it was complete in 45 min. More