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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
862 Reviews

862 Reviews of Laird Noller Ford of Lawrence - Service Center

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October 08, 2015

Great overall experience We are very pleased with our experience with the service department at Laird Noller Hyundai in Lawrence, KS. While the part ended up being delayed by More

by DJinWichita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
October 08, 2015

In and out, everything taken care of Went in for an oil change. They reminded me that my left blinker was out, and got that taken care of too. Added a tire rotation for $5 more, everyone More

by DM146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Agler, Grant Wolf
October 06, 2015

A++++ Customer Service!! When our 2012 Hyundai broke down and was towed to the closest Hyundai dealer, Laird Noller in Lawrence, this was a blessing in disguise! Danny Dolar a More

by carhyundaihawks6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
October 04, 2015

Routine Service / Preventative Maintenance Since day one my car has been taken to Laird Noller Hyundai Service department for all it's routine and preventative maintenance. Their excellent staf More

by S McCoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
October 03, 2015

The best of service! Jessica Lund, my service advisor is great! She went well above and beyond in attempting to locate a service contract I believed to be in effect. She m More

by John H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
September 30, 2015

Started bad, but ended good I went into the dealership to get a couple recalls on my car done. I had called and set up an appointment so I could get right in. I was told to drop More

by ccooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Ruder, David Wakeman
Sep 30, 2015 -

Laird Noller Ford of Lawrence responded

Chelsea we are very sorry you had this experience, this is by no means the way to treat clients and not how we do business at Laird Noller. We will review our scheduling and customer service procedures with the service advisor you dealt with immediately. If you need anything else at all, please do not hesitate to contact me at 785.843.3500 ext 1046. Thanks, Chris Maynard, Director of E-Commerce, Laird Noller Auto Group

September 29, 2015

Great Service! Very knowledgeable and informative. I wouldn't take our vehicles anywhere else. Jessica is very friendly, works very hard to make sure we are always s More

by Leandripartyof5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
September 29, 2015

Great experience Jessica and Danny were both friendly and provided good customer service. This is my second time in for service and they have been very helpful both t More

by Sloan24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
September 23, 2015

great gets me in to change oil quick. Very friendly, goes out of his way to make sure i am satisfied with the job they did. More

by hunter 1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Agler
September 22, 2015

Another mistake We brought our explorer in for a recall related service and had also asked for the oil change/tire rotation to be completed. This is the second time More

by dvonh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Ruder, David Wakeman
Sep 22, 2015 -

Laird Noller Ford of Lawrence responded

Dana We are truly sorry for our mistake on this service with you. Joey spoke to Alan and has offered to send someone to pick up the vehicle from your home, bring it in for the service and return it to you. Alan indicated that this week was not good for that but possibly next week. If you should have an opening in your schedule sooner, please call Joey directly at 785.843.3500 and he will send someone right out to get the vehicle. Thanks! Chris Maynard Director of E-Commerce Laird Noller Automotive Group

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