Laird Noller Ford of Lawrence - Service Center

Consistently Great! Tyler is always professional and helpful! I refuse to go anywhere else for service on my car. Thanks to you all and happy holidays to you all! Tyler is always professional and helpful! I refuse to go anywhere else for service on my car. Thanks to you all and happy holidays to you all! More

Jessica Lund I was met with a friendly smile and greeting as always by Jessica. Explained that I got a service code and needed an oil change. She got me in and out I was met with a friendly smile and greeting as always by Jessica. Explained that I got a service code and needed an oil change. She got me in and out in an hour with suggestion of tire rotation next visit. Great service with friendly staff which makes it pleasant to come there. I also want to say the new coffee machine is a great addition as well. Thanks again Jessica and see you in 4000 miles. More

Great! Alex was great working with me to find a time (again and yet AGAIN as my schedule kept changing) to come in and service my work van. He was fantastic Alex was great working with me to find a time (again and yet AGAIN as my schedule kept changing) to come in and service my work van. He was fantastic! More

Oil Change/Tire Rotation Quick Lane Employees were wonderful! We have had great service with them every time we have brought our vehicle in for service. They always explain Quick Lane Employees were wonderful! We have had great service with them every time we have brought our vehicle in for service. They always explain options and charges completely. Work is done well and in a timely manner. We purchased the vehicle from Laird Noller and will continue to drive from Gardner for service on our Expedition. More

Always awesome! Tyler and the crew are always fast, friendly, and helpful. I set an appointment to ensure I got in and out quickly and they definitely made it happen Tyler and the crew are always fast, friendly, and helpful. I set an appointment to ensure I got in and out quickly and they definitely made it happen. They even helped prioritize a few repairs needed. More

Exceeds expectations for quality of service! Quality of service consistently exceeds expectations at Laird Noller Hyundai. I have taken 3 vehicles (2 Hyundais and 1 Ford) to this team -- Alex Alv Quality of service consistently exceeds expectations at Laird Noller Hyundai. I have taken 3 vehicles (2 Hyundais and 1 Ford) to this team -- Alex Alvarado, Danny Dolar and Jessica Lund -- over that last 30 days for routine or special maintenance, and each time they delivered top-flight service! They are good and effective communicators and I appreciate that they keep me posted as work in the shop progresses to advise me of needed repairs/anticpated costs. They deliver the car when promised and, again, communicate effectively about the services performed. They advise on recommended services for upcoming maintenance checks but never try to "sell" needless service until required (much appreciated). Most recently, they went well above and beyond (Alex and Danny) in picking up a 1997 Ford that had been idle for 3 years, jumping it, and then providing excellent comprehensive maintenance to put it back on the road in no time! WOW!!! Now that's SERVICE. Finally, they are warm and friendly in their demeanor but always professional. Their smiles are genuine and they make my routine trip to the car shop an enjoyable experience. I have complete confidence that Alex, Danny and Jessica and know they will always return my vehicle having received excellent service -- on time -- with a smile! Very sincerely - Fred Conboy More

Always great service I have used this dealership to service my Hyundai for a few years now. I am never disappointed with the results and quality of service. I will continu I have used this dealership to service my Hyundai for a few years now. I am never disappointed with the results and quality of service. I will continue to return for my future service needs. More

Not amazingly fast, but thorough and friendly. I went in for an oil change and alignment if needed. This took around 4 hours total. During my visit I explained I would need to replace my tires due I went in for an oil change and alignment if needed. This took around 4 hours total. During my visit I explained I would need to replace my tires due to some bubbling on the tire wall. Alex kindly explained to me that these usually occur when some obstacle was run-over, but I do not ever recall hitting something like such. In any case, he also mentioned that these are a serious driving hazzard. I didn't have the money on me to afford the tires immediately from them, but I'm glad they let me know. The cost of tires are slightly more than some other places for the quality of tire you're getting, but that doesn't factor in shipping if you're buying online.The first thing I plan on doing is replacing my tires sometime within the next week. Other than that, Alex walked me through the free full point inspection explaining that all fluids looked good and that my car was in good shape. For general and trustworthy work on the brand of cars they sell they'll do a good job. It may take a little longer, but the free full point inspection is always nice, as well as topping off of the windshield wiper and car-wash when the weather is applicable. More

Oil change and rear brake pads Courteous and professional customer service. Price and time estimates were accurate. They explained, in detail, all of the maintenance performed. Grea Courteous and professional customer service. Price and time estimates were accurate. They explained, in detail, all of the maintenance performed. Great atmosphere in the facility. More

service for ford edge Tyler did a really nice job; he was honest about what needed to be done (and what did not need to be done). For instance, he recommended that we need Tyler did a really nice job; he was honest about what needed to be done (and what did not need to be done). For instance, he recommended that we need NOT replace the rear brakes at this time and that saved us money. I did not have to wait for assistance and the work was completed relatively quickly. Overall it was a good experience. More