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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
900 Reviews

900 Reviews of Laird Noller Ford of Lawrence - Service Center

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December 15, 2015

Great! Alex was great working with me to find a time (again and yet AGAIN as my schedule kept changing) to come in and service my work van. He was fantastic More

by EAG91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 12, 2015

Oil Change/Tire Rotation Quick Lane Employees were wonderful! We have had great service with them every time we have brought our vehicle in for service. They always explain More

by CJ76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Agler, Grant Wolf
December 10, 2015

Always awesome! Tyler and the crew are always fast, friendly, and helpful. I set an appointment to ensure I got in and out quickly and they definitely made it happen More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Agler
December 09, 2015

Exceeds expectations for quality of service! Quality of service consistently exceeds expectations at Laird Noller Hyundai. I have taken 3 vehicles (2 Hyundais and 1 Ford) to this team -- Alex Alv More

by surfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
December 09, 2015

Always great service I have used this dealership to service my Hyundai for a few years now. I am never disappointed with the results and quality of service. I will continu More

by Big J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lund
December 02, 2015

Not amazingly fast, but thorough and friendly. I went in for an oil change and alignment if needed. This took around 4 hours total. During my visit I explained I would need to replace my tires due More

by d$&i^ICA43c[?(Gc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 01, 2015

Oil change and rear brake pads Courteous and professional customer service. Price and time estimates were accurate. They explained, in detail, all of the maintenance performed. Grea More

by Kiramonet
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Agler
December 01, 2015

service for ford edge Tyler did a really nice job; he was honest about what needed to be done (and what did not need to be done). For instance, he recommended that we need More

by hoyedge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Agler
November 30, 2015

Service of vehicle Purchased a 2013 Nissan Rogue and was given a free first oil change at 3000 miles after the purchase. At the time of the first oil change I wanted More

by kaypee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Lund
Dec 04, 2015 -

Laird Noller Ford of Lawrence responded

Hi this is Chris Maynard, Consumer Relations Director with the Laird Noller Automotive Group. I first want to say that I am sorry to hear that you feel that your experience was less than a five star experience. We address every concern that comes in. Speaking directly with a tech is hard to do when we are busy. If the tech finds and verifies the problem we always bring the customer out and show them what's wrong. In this case the tech couldn't duplicate the concern at the time. Danny Dolar the Service Manager there would like to schedule a time with you to bring the vehicle in for the rattle and he will personally look at with you and figure out what the best course of action is. Would that work for you? Sincerely, Chris 785-843-3500

November 29, 2015

Mixed Feelings When I brought in the van, Grant asked what he could do for me. He was in the middle of finishing another customer so he stated he needed to complete More

by LKreie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant Wolf
Dec 04, 2015 -

Laird Noller Ford of Lawrence responded

Hi this is Chris Maynard, Consumer Relations Director with the Laird Noller Automotive Group. I first want to say that I am sorry to hear that you feel that your experience was less than a five star experience. We aim for 100% Customer Satisfaction and address every concern that comes in. I have spoke with Joey Ruder the Service Manager and he would like to make this right with you. Your reward account will be credited appropriately, it should not have pulled the funds from that and did so by accident. Please let myself or Joey know what else might be done to make this right or improve your experience the next time. Sincerely, Chris Maynard 785-843-3500

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