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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
862 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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862 Reviews of Laird Noller Ford of Lawrence - Service Center
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November 30, 2015
Service of vehicle Purchased a 2013 Nissan Rogue and was given a free first oil change at 3000 miles after the purchase. At the time of the first oil change I wanted Purchased a 2013 Nissan Rogue and was given a free first oil change at 3000 miles after the purchase. At the time of the first oil change I wanted to speak with a service mechanic directly since there was a rattling sound coming from the vehicle but the receptionist (Jessica Lund) did not let me speak with the mechanic but told me she would relay my concerns to the mechanic. In any case, the oil change was done but the rattling sound remains. I think a direct interaction with the actual mechanic might have solved the problem but at this time the problem still persists. More
by kaypee
Employees Worked With
Jessica Lund
November 29, 2015
Mixed Feelings When I brought in the van, Grant asked what he could do for me. He was in the middle of finishing another customer so he stated he needed to complete When I brought in the van, Grant asked what he could do for me. He was in the middle of finishing another customer so he stated he needed to complete this before getting with me. I was going to be out of town so I asked to go ahead and pay so I could pick the van up after hours. He seemed (just a feeling he left) that was going to be a problem. He said he needed to check on cost of parts and labor etc., so he said I could have a seat. We were kind of in a hurry and when I stepped up to the counter Grant got a little defensive, stating that he wasn't even ready yet, he still needed to check on parts cost. So I stepped back and in a little while he was ready. I gave him my keys, signed the papers and told him to leave the van outside and keys in cup holder and close it up. He said he would call and let me know when the van was done so I wouldn't have to worry about that it had been put outside and the keys were inside. Grant or no one from your service department called. When we got back into town I got into van and couldn't find keys, which started to upset me. I checked in several common locations and finally found them in the center console part on top. I usually don't put much in there and was the last place I looked. Again was not happy he didn't put it where I had asked. Also cost was off by about $4.55 and he used some of my bonus reward money to cover it and nothing was even discussed about that. More
by LKreie
Employees Worked With
Grant Wolf
November 29, 2015
scheduled maintenance I went into L/N service for the 15,000 mile service. The service people were quick to take my car to the shop and was surprised by the quick turn arou I went into L/N service for the 15,000 mile service. The service people were quick to take my car to the shop and was surprised by the quick turn around time. Jessica and her coworker were efficient and accepted my coupon and I was out the door. More
by zydecojoe1
Employees Worked With
Jessica Lund
November 28, 2015
Fabulous! Tyler was super friendly and able to answer my questions. He didn't try to upsell me on services I didn't need. It was a nice surprise to find out my Tyler was super friendly and able to answer my questions. He didn't try to upsell me on services I didn't need. It was a nice surprise to find out my oil change was free too! More
by jfug
Employees Worked With
Tyler Agler
November 28, 2015
Friendly, intelligent, capable and customer-oriented service Make an appointment here! It is a pleasure to work with them when getting my car serviced! It is always a positive experience when coming to this serv Make an appointment here! It is a pleasure to work with them when getting my car serviced! It is always a positive experience when coming to this service center. More
by Tennismatch1
November 28, 2015
Good customer service Tyler was very friendly. I was told my car would take about 1.5 hrs because it was the lunch hour, but it was complete in 45 min. Tyler was very friendly. I was told my car would take about 1.5 hrs because it was the lunch hour, but it was complete in 45 min. More
by seaffalt
Employees Worked With
Tyler Agler
November 24, 2015
Quality care for my vehicle I know that for whatever I need, the Service Team is there to make sure that I get the best service possible. They take the time to explain what is go I know that for whatever I need, the Service Team is there to make sure that I get the best service possible. They take the time to explain what is going on with my vehicle and make sure to recommend potential services needed in the future so that I can plan ahead. More
by bk4pittstate
Employees Worked With
Tyler Agler
November 23, 2015
Great service as usual. The service was excellent as usual. Service done thoroughly with clear explanation of further service needed. Alex always has a great disposition that The service was excellent as usual. Service done thoroughly with clear explanation of further service needed. Alex always has a great disposition that makes you feel appreciated as a customer. More
by rellon4
November 22, 2015
Great Service Had recent body work done as well as follow-up in service department. Could not have been more efficient and friendly. Very pleased with everyone I Had recent body work done as well as follow-up in service department. Could not have been more efficient and friendly. Very pleased with everyone I dealt with. More
by DoctorMark
Employees Worked With
Jim Rose, Greg Dahlem, Jerry Hall
November 21, 2015
Outstanding Service Experience as Alwaya Tyler has always made my Quicklane experience first rate. His positive attitude, excellent service advice and attentiveness to customer needs and con Tyler has always made my Quicklane experience first rate. His positive attitude, excellent service advice and attentiveness to customer needs and concerns are everything I could ask of my car maintenance experience and ensure I will keep returning to Laird Noller. I am confident my car is well taken care of at this dealership with quality service that is second to none. More
by thomas9991
Employees Worked With
Tyler Agler
