Laird Noller Ford of Lawrence - Service Center

Excellent Experience! I've come to expect excellent service over the years from this service shop. Paul and Danny took great care of me in years past and I'm pleased to say I've come to expect excellent service over the years from this service shop. Paul and Danny took great care of me in years past and I'm pleased to say that Jessica is doing a great job! She really went the extra mile to make sure my visit was smooth and eased the sting of unexpected costly repairs. The amenities provided for customers who wait, or courtesy rides to those who need to go elsewhere are wonderful. I'll be back soon for any and all future maintenance on my Hyundai. More

Beware of Pricing I liked the overall work but the price I was quoted and the price that the service department tried to charge me was way off. I did end up paying more I liked the overall work but the price I was quoted and the price that the service department tried to charge me was way off. I did end up paying more than I expected and had planned for in mybudget in the end.This is the reason I feel the need to get a quote prior to letting them just work on my vehicle. More

Service Vehicle Great service. Vehicle delivered on time. Explained all the maintenance required and prices to repair. I keep going back for service. The hours ar Great service. Vehicle delivered on time. Explained all the maintenance required and prices to repair. I keep going back for service. The hours are convenient. More

normal oil change It was determined that my car had an oil leak, and both rear shocks were leaking. However, NO ONE pointed this out to me. If I didn't read my paper It was determined that my car had an oil leak, and both rear shocks were leaking. However, NO ONE pointed this out to me. If I didn't read my paper print out, it would've gone unnoticed. Also, Lincoln concierge service includes a car wash, but they told me it would be an hour to an hour and a half before they could do this. They were washing new cars (which could've waited) and gotten mine done much quicker. This certainly wasn't concierge service. More

Responsive service Having purchased a previously owned car last summer from this dealership I brought it in for an oil change and general inspection. At first there was Having purchased a previously owned car last summer from this dealership I brought it in for an oil change and general inspection. At first there was some confusion because the dealership has different locations for working with different makes of vehicles. I became concerned whether the extended warranty I purchased when I bought the car would apply. Tyler at Quick Lane and Jeff in Finance offered very useful information which was helpful and reassuring. I left with my free oil change (a perk of purchasing the car from the dealership) and was very satisfied. More

Oil Change/rotation I appreciate going to a section for only oil change/rotation. I also greatly appreciated the transport service so I could get back to work! I appreciate going to a section for only oil change/rotation. I also greatly appreciated the transport service so I could get back to work! More

February 19th am When I walk in Tyler greeted me with a smile and and casual conversation as we got my paper work started. I received prompt and professional service! When I walk in Tyler greeted me with a smile and and casual conversation as we got my paper work started. I received prompt and professional service! Thank you Tyler More

Routine Oil Change The mechanic discovered an oil seep in the engine while doing the oil change. Jessica contacted the warrantee company and got me set up to make the r The mechanic discovered an oil seep in the engine while doing the oil change. Jessica contacted the warrantee company and got me set up to make the repair and a loaner car costing me only $50. Terrific! More

Fast and efficient Without an appointment,I was in and out for an oil change in under a half hour.This is the type service I've come to know and regularly receive at the Without an appointment,I was in and out for an oil change in under a half hour.This is the type service I've come to know and regularly receive at the Noller dealership. More

thank you! Quick, accommodating, and friendly. I was unsure as to where to go and each department was so kind to help. The service department was able to work in Quick, accommodating, and friendly. I was unsure as to where to go and each department was so kind to help. The service department was able to work in my recall right after my oil change. Everyone was friendly and professional .... Thank you More