Laird Noller Ford of Lawrence - Service Center

servvice repairs on vehicle. David Wakeman and the Laird Noller automotive dealership have been very courteous and shown integrity during the process of service work on my persona David Wakeman and the Laird Noller automotive dealership have been very courteous and shown integrity during the process of service work on my personal vehicle. thank you. More

The service was okay but not Alex I didn't appreciate the amount of winking Alex was doing to me. I felt it was very disrespectful. I also was upset that he attempted to charge me for I didn't appreciate the amount of winking Alex was doing to me. I felt it was very disrespectful. I also was upset that he attempted to charge me for services I told him I didn't want. More

Service I always receive great service from this group. Very courteous and professional. I have given them some real challenges and they always come up with a I always receive great service from this group. Very courteous and professional. I have given them some real challenges and they always come up with a solution. More

Questionable and Rude I went in for the first work done on the brand new car I bought from them. The poor experience I had with the service department made me question the I went in for the first work done on the brand new car I bought from them. The poor experience I had with the service department made me question the quality of the work done on the car. Worst of all I asked for more information on my car and was told they couldn't provide any information for me, on the car that I bought from them! They couldn't give me information on a brand new Hyundai that I bought at the Hyundai dealer!!! Worst of all I called them to ask about this and the service person I spoke with Alex became argumentative and then hung up on me. Nothing is worse in my opinion than hanging up on someone, especially from someone in service! I called back and asked to speak to a manager, and they didn't let me speak to one. I came into the shop and requested to speak to one, and still no one came. Sadly, when we bought the car (6 months ago-that we have paid in full already) we had a great experience with with Joe Kelly. He was excellent and did a great job. He came out yesterday when I was at the dealership and called me by name and spoke with me. I informed him we were ready to purchase another vehicle in the next 2 months or so to replace mine, but I wasn't sure I wanted to come back due to the experience I had bringing in my car for service. I hate that one bad experience-which leads me to believe there will be more - is going to cost Joe a sale. More

Quick and easy Service department is good about recommending best options that save me money. I really appreciate their help! They come and explain what I need and Service department is good about recommending best options that save me money. I really appreciate their help! They come and explain what I need and what I don't need. They are also quick to apply "coupons" if I forget to mention it. Thanks! More

quick and painless Had a very quick oil change and tire rotation. It was done before i knew it...great service guys thanks for making it quick and painless! Had a very quick oil change and tire rotation. It was done before i knew it...great service guys thanks for making it quick and painless! More

Oil change and gas tank fix My oil change was quick and they also fixed my gas tank that had been sticking. Alex was extremely friendly and courteous from when I called to make My oil change was quick and they also fixed my gas tank that had been sticking. Alex was extremely friendly and courteous from when I called to make my appointment to the final paperwork. He also answered some questions I had about a car my husband is interested in purchasing. We have had our Hyundai for less than a year, but so far, have been very happy with the car and the service at Laird Noller. More

In need of repairs. Despite my large repair bill, I still walked out of Laird Noller Hyundai with a smile. The staff there treats me with respect and courtesy. They alw Despite my large repair bill, I still walked out of Laird Noller Hyundai with a smile. The staff there treats me with respect and courtesy. They always make me feel like the most important client they have. While I don't always understand what is going on with my car, they are always willing to explain it or show me. More

Quality People Make The Difference My choice for quality service is Laird Noller Hyundai. Jessica Lund is my "go to" person for scheduling and monitoring the service my vehicle receives My choice for quality service is Laird Noller Hyundai. Jessica Lund is my "go to" person for scheduling and monitoring the service my vehicle receives. She is always friendly and extremely helpful in ensuring my car receives top notch attention. I wouldn't think of going anywhere else. More

Consistently Great! Tyler is always professional and helpful! I refuse to go anywhere else for service on my car. Thanks to you all and happy holidays to you all! Tyler is always professional and helpful! I refuse to go anywhere else for service on my car. Thanks to you all and happy holidays to you all! More