Laird Noller Ford of Lawrence - Service Center

Incompetent Body Shop Bought my truck from Laird Noller and was hit by another driver 3 weeks later. Laird Noller Collision Center in Lawrence has had my f150 for 7 weeks. Bought my truck from Laird Noller and was hit by another driver 3 weeks later. Laird Noller Collision Center in Lawrence has had my f150 for 7 weeks. Tried to give it back to me with a terrible paint job and a bad rear door. They fixed the paint after 2 more tries. Been waiting 3 weeks for just the door to get fixed but they don’t know how. Keep telling me Ford tech support has to tell them how to do it. I will never use this dealer or body shop again. They don’t know how to do the work and repeatedly try to say the truck is done without fixing obvious problems. Total incompetence. More

First scheduled service The service was handled quickly and explained very well. A complete, itemized report of what was checked was included. Waiting area was clean and had The service was handled quickly and explained very well. A complete, itemized report of what was checked was included. Waiting area was clean and had coffee. More

Great! Tyler is wonderful. Extremely helpful and professional. Service staff is also very nice. Work done is high quality. Always a good experience. Appr Tyler is wonderful. Extremely helpful and professional. Service staff is also very nice. Work done is high quality. Always a good experience. Appreciate service area keeping track of what needs to be done and when. More

Convience My only day off in over a month it was great to get in to get the needed service done on my car. I thank you for the attention to detail in getting t My only day off in over a month it was great to get in to get the needed service done on my car. I thank you for the attention to detail in getting the work done. More

Quality Prompt Service Brought in for my Ford Fusion's oil change. Made an appointment ahead of time, and they were ready for it when I got there. Took 30-45 minutes, as the Brought in for my Ford Fusion's oil change. Made an appointment ahead of time, and they were ready for it when I got there. Took 30-45 minutes, as they said. Everyone was prompt and courteous. Solid little lounge with complimentary wifi. Only wish they would vaccuum the carpets out when you bring it. More

Outstanding Service! Jessica and Tyler in the service department helped me. They were outstanding as was the work performed. It was my first visit. I'll definitely be back Jessica and Tyler in the service department helped me. They were outstanding as was the work performed. It was my first visit. I'll definitely be back. More

Friendly and Fast Service This is the first time I have ever needed to get my tires replaced on a car I owned. Tyler was extremely helpful on the phone before my appointment, l This is the first time I have ever needed to get my tires replaced on a car I owned. Tyler was extremely helpful on the phone before my appointment, letting me know my pricing and quality tire options. Upon arrival the next day, Tyler provided speedy service and Shane left my car in excellent condition. When I picked up my car, Tyler explained the Car Care form and answered all my questions about future auto work. I would highly recommend Hyundai Laird Noller!. More

Double check We just happened to check our power steering and brake fluid the week of the oil change and it was right below the minimum level. So, just a little c We just happened to check our power steering and brake fluid the week of the oil change and it was right below the minimum level. So, just a little concerned what they really check?? More

Always Great Service I continue to receive great personal service and support from the friendly and knowledgable staff at Laird Noller. As usual, Jessica Lund provided exp I continue to receive great personal service and support from the friendly and knowledgable staff at Laird Noller. As usual, Jessica Lund provided expert assistance in ensuring my Veloster received the best care. I continue to be impressed with all aspects of my service visit. New tires this trip! More

Very friendly service! I had setup an appointment with Jessica Via phone earlier in the week for 4:30pm Friday afternoon. Arrived for my service appoint at 4:30pm, and was g I had setup an appointment with Jessica Via phone earlier in the week for 4:30pm Friday afternoon. Arrived for my service appoint at 4:30pm, and was greeted by Jessica with a friendly smile. After mentioning the year and model of my Sonata, Jessica remembered details of our phone conversation and mentioned there were no recalls on my car, that hadn't already been completed. It was great to speak with a service rep who was willing to take the time to go over my extended warranty with me, and address the concerns I had with the company I purchased the warranty through. After a full vehicle inspection, oil/filter change and going over the inspection details with Jessica, I was out of service within the hour. Great experience! Keep up the good work folks! More