Laird Noller Ford of Lawrence - Service Center

Emergency battery replacement I called Alex at Hyundai Service this past service indicating that my 2011 Hyundai Tucson was dead in our garage and wouldn't start. First he recomme I called Alex at Hyundai Service this past service indicating that my 2011 Hyundai Tucson was dead in our garage and wouldn't start. First he recommended an excellent towing company, 19th Street Tow, to come tow it to the dealership. I know you were extremely busy; however, he made sure my car was fixed in a very timely manner, and even suggested they go ahead and perform the oil change that was scheduled next week. He also suggested I change the type of oil to a synthetic (I think he said) so I could go longer between oil changes and perform better for our vehicle. I have never been unhappy, whether dealing first with Danny, then Jessica, and now with Alex. Also every person who actually worked on all 3 of our vehicles has done a very good job as far as I can tell. I also like your waiting room; it is comfortable and I like having control of the remote! More

Genuine and friendly This wasn't my first time dealing with the service team. They are always very friendly, and willing to look into things that concern me. I never feel This wasn't my first time dealing with the service team. They are always very friendly, and willing to look into things that concern me. I never feel talked down to, and they are willing to understand and explain. More

Great service Laird Noller Lawrence has always taken great care of my family's automobile needs. We have purchased many cars from this store. They go over the top o Laird Noller Lawrence has always taken great care of my family's automobile needs. We have purchased many cars from this store. They go over the top on customer service I recently took my new car in for a service checkup and needed a couple things tweaked. Everything was taken care of and they then cleaned my car in and out! Thank you! More

Excellent staff I had my 2013 Santa Fe into Laird Noller Hyandai for a repair, and not only did they work with me to get the issue resolved, they were kind, courteous I had my 2013 Santa Fe into Laird Noller Hyandai for a repair, and not only did they work with me to get the issue resolved, they were kind, courteous and helpful when they didn't have to be. Jessica was in communication about my car and arranged transportation, and when a shuttle driver didn't show up, one of the mechanics came to my house and picked up me and my son, took him to school and me to the dealership to get my car, and everyone still got where they needed to be on time. They definitely went above and beyond! More

Always great service Recently purchased a new f-150. Took it in to have it serviced. Also had a complete hand wax done on it. As always and with my last several vehicles p Recently purchased a new f-150. Took it in to have it serviced. Also had a complete hand wax done on it. As always and with my last several vehicles purchased through Laird Noller Automotive, these guys are great. If you are looking for service on your new or used vehicle, I can't say enough good things about Laird Noller Hyundai service. Also, if you're looking to have your vehicle detailed or hand waxed ask for Jason. He was very thorough, made sure that everything was done and that my vehicle looked as good as brand new again. More

Always Great Service Tyler is always friendly, knowledgeable, and helpful. While getting my oil changed on Saturday, I asked about new cars. He arranged for a Sales Consul Tyler is always friendly, knowledgeable, and helpful. While getting my oil changed on Saturday, I asked about new cars. He arranged for a Sales Consultant to speak with me without pressure to buy. It was nice to have such wonderful customer service. More

For an oil change , I would highly recommend laird noller. I was treated well, and I got in as soon as I got there, and my truck was done before they told me it would b , I would highly recommend laird noller. I was treated well, and I got in as soon as I got there, and my truck was done before they told me it would be done. And I even got my tires rotated. As far as purchasing another new vehicle from there, I would think twice. It took them 7 months to put my line x bed liner in and put in my heated seats., I was very unhappy with the dealership part of it. But from the service part of it, they were great! More

Trust I trust Tyler --- need I say more??? This is a rarity at any dealership --- not only Laird Noller The last person I trusted at a dealership was al I trust Tyler --- need I say more??? This is a rarity at any dealership --- not only Laird Noller The last person I trusted at a dealership was also at a Laird Noller dealership (although not a Ford dealer) More

Battery change I went out of town and left my light on. I had to jump start the car several and it kept dying. They replaced my battery for free as it was still unde I went out of town and left my light on. I had to jump start the car several and it kept dying. They replaced my battery for free as it was still under warranty. Very friendly and helpful staff. More

Service My answers strictly relate to the service department only....Tyler and Greg have been the only two who have taken my concerns, figured out the problem My answers strictly relate to the service department only....Tyler and Greg have been the only two who have taken my concerns, figured out the problems and fixed the problems!! The only ones!!! More