Laird Noller Ford of Lawrence - Service Center

Recall Service Stress free experience. Friendly staff and worked with me to get both cars in the same day. Was able to keep one car to run errands and switch in th Stress free experience. Friendly staff and worked with me to get both cars in the same day. Was able to keep one car to run errands and switch in the afternoon. More

Regular Oil Changes Always friendly and willing to work with you. Apathy is a common problem with customer service and Laird Noller definitely does not have that problem. Always friendly and willing to work with you. Apathy is a common problem with customer service and Laird Noller definitely does not have that problem. More

Service visit I Made the appointment for an oil change. Dropped the car off at the time. It was worked on promptly. The desk agent was friendly. I Made the appointment for an oil change. Dropped the car off at the time. It was worked on promptly. The desk agent was friendly. More

My experience has always been great. I give the rating because I feel like y'all actually care. I feel like y'all give me the best advice considering my car and most of all, y'all do it i I give the rating because I feel like y'all actually care. I feel like y'all give me the best advice considering my car and most of all, y'all do it in a timely fashion. Awesome. More

Oil change and Tire Review The staff was very helpful and friendly. The process is very streamlined and easy and I would recommend this place for any service needed on your veh The staff was very helpful and friendly. The process is very streamlined and easy and I would recommend this place for any service needed on your vehicle. More

Excellent Experience! I've come to expect excellent service over the years from this service shop. Paul and Danny took great care of me in years past and I'm pleased to say I've come to expect excellent service over the years from this service shop. Paul and Danny took great care of me in years past and I'm pleased to say that Jessica is doing a great job! She really went the extra mile to make sure my visit was smooth and eased the sting of unexpected costly repairs. The amenities provided for customers who wait, or courtesy rides to those who need to go elsewhere are wonderful. I'll be back soon for any and all future maintenance on my Hyundai. More

Beware of Pricing I liked the overall work but the price I was quoted and the price that the service department tried to charge me was way off. I did end up paying more I liked the overall work but the price I was quoted and the price that the service department tried to charge me was way off. I did end up paying more than I expected and had planned for in mybudget in the end.This is the reason I feel the need to get a quote prior to letting them just work on my vehicle. More

Service Vehicle Great service. Vehicle delivered on time. Explained all the maintenance required and prices to repair. I keep going back for service. The hours ar Great service. Vehicle delivered on time. Explained all the maintenance required and prices to repair. I keep going back for service. The hours are convenient. More

normal oil change It was determined that my car had an oil leak, and both rear shocks were leaking. However, NO ONE pointed this out to me. If I didn't read my paper It was determined that my car had an oil leak, and both rear shocks were leaking. However, NO ONE pointed this out to me. If I didn't read my paper print out, it would've gone unnoticed. Also, Lincoln concierge service includes a car wash, but they told me it would be an hour to an hour and a half before they could do this. They were washing new cars (which could've waited) and gotten mine done much quicker. This certainly wasn't concierge service. More

Responsive service Having purchased a previously owned car last summer from this dealership I brought it in for an oil change and general inspection. At first there was Having purchased a previously owned car last summer from this dealership I brought it in for an oil change and general inspection. At first there was some confusion because the dealership has different locations for working with different makes of vehicles. I became concerned whether the extended warranty I purchased when I bought the car would apply. Tyler at Quick Lane and Jeff in Finance offered very useful information which was helpful and reassuring. I left with my free oil change (a perk of purchasing the car from the dealership) and was very satisfied. More