Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear you received the car you wanted and that you were happy with the service. If you need anything else in the future, feel free to reach out!

Laird Noller Ford of Lawrence responded

Thank you for your feedback, and we apologize for the oversight with resetting the oil life indicator. We understand how important attention to detail is, and we appreciate you bringing this to our attention. We're also sorry to hear that the cost didn’t meet your expectations. We would love the opportunity to make this right and ensure your next visit exceeds your expectations. Please feel free to reach out to us if you have any further concerns or if you'd like assistance with the oil life reset. Thank you for your patience, and we hope to serve you better next time.

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience. It’s always great when our team remembers and connects with our customers—it’s all part of the service we strive to provide. We truly appreciate your feedback and are happy to know you felt taken care of. If you need anything else, don’t hesitate to reach out!

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re glad to hear that your service was completed, but we apologize for the issues you encountered with your extended warranty and the lack of follow-up. We strive to provide clear communication and timely support, and we regret that we fell short in this instance. Please feel free to reach out to us directly if you need further assistance with your warranty or any other questions. We’re here to help and want to make sure you’re fully satisfied.

Laird Noller Ford of Lawrence responded

thank you for the incredible review! We’re so glad Jayde, Brandon, and Hailey were able to support you through the warranty battle and deliver the service you deserved. It means a lot that, even though your vehicle wasn’t purchased from us and we’re outside your network, you still felt confident in our team to stand by your side. Your 20/10 recommendation truly means the world to us, and we’ll be here anytime you need us in the future. Thanks again for the trust!

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience and that our team made you feel welcome and supported. We're glad you came to see us too and look forward to helping you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for the fantastic feedback! We’re glad to hear our service advisors provided a professional, friendly, and efficient experience. Attention to detail is something we take pride in, and it's great to know that stood out during your visit. We appreciate your support and look forward to seeing you again!

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're glad to hear that our service advisors were able to help guide you in making the best decision for your vehicle. It’s always our goal to provide clear, helpful advice that supports our customers in the long run. We truly appreciate your trust in us and look forward to helping you again whenever you need service in the future. Safe driving!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re so glad we could help resolve the issue for you at no charge. It's always our goal to provide exceptional service and save our customers time and money. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Laird Noller Ford of Lawrence responded

Thank you for taking the time to review us and thank you for your business!