Laird Noller Ford of Lawrence - Service Center

Great Visit Thanks to Advisor Jerry Hall for being “on top” of my appointment, also thanks to Technician Jonathan Clark for his excellent work. ....price, $69.7 Thanks to Advisor Jerry Hall for being “on top” of my appointment, also thanks to Technician Jonathan Clark for his excellent work. ....price, $69.76, seems high for an oil change & complimentary rotation. More

Unannounced price change I have been going to laird noller for service since first moving to Lawrence in 2013. The price has always been around 34.00. At the most recent visit I have been going to laird noller for service since first moving to Lawrence in 2013. The price has always been around 34.00. At the most recent visit the price suddenly raised to 58.00. When I asked about the change in price I was informed the new manager decided to end the ongoing special price at the beginning of the month. While I will still return to the shop for tire rotation, I will be getting all future service done elsewhere. More

Incompetent Body Shop Bought my truck from Laird Noller and was hit by another driver 3 weeks later. Laird Noller Collision Center in Lawrence has had my f150 for 7 weeks. Bought my truck from Laird Noller and was hit by another driver 3 weeks later. Laird Noller Collision Center in Lawrence has had my f150 for 7 weeks. Tried to give it back to me with a terrible paint job and a bad rear door. They fixed the paint after 2 more tries. Been waiting 3 weeks for just the door to get fixed but they don’t know how. Keep telling me Ford tech support has to tell them how to do it. I will never use this dealer or body shop again. They don’t know how to do the work and repeatedly try to say the truck is done without fixing obvious problems. Total incompetence. More

First scheduled service The service was handled quickly and explained very well. A complete, itemized report of what was checked was included. Waiting area was clean and had The service was handled quickly and explained very well. A complete, itemized report of what was checked was included. Waiting area was clean and had coffee. More

Great! Tyler is wonderful. Extremely helpful and professional. Service staff is also very nice. Work done is high quality. Always a good experience. Appr Tyler is wonderful. Extremely helpful and professional. Service staff is also very nice. Work done is high quality. Always a good experience. Appreciate service area keeping track of what needs to be done and when. More

Convience My only day off in over a month it was great to get in to get the needed service done on my car. I thank you for the attention to detail in getting t My only day off in over a month it was great to get in to get the needed service done on my car. I thank you for the attention to detail in getting the work done. More

Quality Prompt Service Brought in for my Ford Fusion's oil change. Made an appointment ahead of time, and they were ready for it when I got there. Took 30-45 minutes, as the Brought in for my Ford Fusion's oil change. Made an appointment ahead of time, and they were ready for it when I got there. Took 30-45 minutes, as they said. Everyone was prompt and courteous. Solid little lounge with complimentary wifi. Only wish they would vaccuum the carpets out when you bring it. More

Outstanding Service! Jessica and Tyler in the service department helped me. They were outstanding as was the work performed. It was my first visit. I'll definitely be back Jessica and Tyler in the service department helped me. They were outstanding as was the work performed. It was my first visit. I'll definitely be back. More

Friendly and Fast Service This is the first time I have ever needed to get my tires replaced on a car I owned. Tyler was extremely helpful on the phone before my appointment, l This is the first time I have ever needed to get my tires replaced on a car I owned. Tyler was extremely helpful on the phone before my appointment, letting me know my pricing and quality tire options. Upon arrival the next day, Tyler provided speedy service and Shane left my car in excellent condition. When I picked up my car, Tyler explained the Car Care form and answered all my questions about future auto work. I would highly recommend Hyundai Laird Noller!. More

Double check We just happened to check our power steering and brake fluid the week of the oil change and it was right below the minimum level. So, just a little c We just happened to check our power steering and brake fluid the week of the oil change and it was right below the minimum level. So, just a little concerned what they really check?? More