Laird Noller Ford of Lawrence - Service Center

Price Had a leak in the brake booster on my 2013 Ford Escape. Only brought to Dealership because of a door latch recall that needed to be addressed as well Had a leak in the brake booster on my 2013 Ford Escape. Only brought to Dealership because of a door latch recall that needed to be addressed as well. $770 bill to replace a $159 part. Charged $90 to diagnose the problem, $459 for labor, $22 for 4 hex nuts, old ones were left on the floorboard, and $33 for shop supplies. Just seemed like a lot for labor, didn't tell me how many hours it took but Mike did me an accurate estimate of what it would cost. Dealership did give me a loaner to use because it took 4-5 days for parts to arrive. I did purchase the car new from Laird Noller. Treated well but dealership always is higher, but this was a lot higher. I think you need more master techs because it was a week before I could even get in for the initial appointment. More

Quick Lane service experience. We dropped out F-150 off for an oil change, tire rotation and balance at Noller Quick Lane. Jerry Corbin and his team performed the service in a prom We dropped out F-150 off for an oil change, tire rotation and balance at Noller Quick Lane. Jerry Corbin and his team performed the service in a prompt manner and we are happy with the service and price! More

One dissappointment The tech person did not reset my displays to tach and fuel gage. It shows "Oil life remaining" and I am having trouble correcting it to what I had, an The tech person did not reset my displays to tach and fuel gage. It shows "Oil life remaining" and I am having trouble correcting it to what I had, and want. More

Awesome personnel Every encounter I have had at Laird Noller includes excellent customer service from the technician, to the service manager, to the general manager. I Every encounter I have had at Laird Noller includes excellent customer service from the technician, to the service manager, to the general manager. I don't remember names but service has always been excellent. More

Recall The best dealership around, they really care about there customers. I recomend them to everyone. I have been a customer here for 15+ years cant eve The best dealership around, they really care about there customers. I recomend them to everyone. I have been a customer here for 15+ years cant even imagine shopping somewhere else. I Love my Ford Fusion. More

why go anywhere else Greg Dahlem is the best service rep that is in the building ! He goes out of his way daily to make sure that his customers are informed and treated Greg Dahlem is the best service rep that is in the building ! He goes out of his way daily to make sure that his customers are informed and treated with the upmost care . He is always looking out for the customer and their vehicle service needs More

Jerry and Jerry were beyond phenomenal. I was driving back to San Francisco when my diesel had problems. They were helpful. My car was fixed and I felt safe driving home I was driving back to San Francisco when my diesel had problems. They were helpful. My car was fixed and I felt safe driving home More

Service everyone is so helpful and willing to work with me to make sure the repairs I need are taken care of. thanks for all of the help l. everyone is so helpful and willing to work with me to make sure the repairs I need are taken care of. thanks for all of the help l. More

Professional and Personable Folks a LN did a great job on my vehicle. They were quick to action and met my needs in short order. They are my go to for automotive service. Folks a LN did a great job on my vehicle. They were quick to action and met my needs in short order. They are my go to for automotive service. More

Great experience, very welcoming employees Very nice experience, Gary Carbaugh was a pleasure to deal with and went beyond any expectations I had at the beginning . He kept me informed almost d Very nice experience, Gary Carbaugh was a pleasure to deal with and went beyond any expectations I had at the beginning . He kept me informed almost daily as to the progress the team , which he also introduced to me,was making on my car And made sure I was 100% satisfied. More