Laird Noller Ford of Lawrence - Service Center

Another business that makes it hard to work with Each section has good customer service interaction, but it is very clear that sales, service, and management don’t talk to each other. Additionally, o Each section has good customer service interaction, but it is very clear that sales, service, and management don’t talk to each other. Additionally, outside of routine processes, there seems to be an unwillingness to take the extra step and do some research for the client and/or follow through with their word (with the exception of a few individuals). Glad I already got my first oil change as part of the original purchase so I do t have to go through this dealership again. More

New key I had my keys stolen and Laird Noller stepped in an created a new one for $163. Thanks Laird, Expensive key but very nice people. I had my keys stolen and Laird Noller stepped in an created a new one for $163. Thanks Laird, Expensive key but very nice people. More

Courteous The ease of setting an appointment, that fit my schedule, was super easy. And the person I spoke with was very friendly. Mr. Hall at Quick Lube, was The ease of setting an appointment, that fit my schedule, was super easy. And the person I spoke with was very friendly. Mr. Hall at Quick Lube, was very friendly and very respectful. Just to let him know, the plastic bottle was not the cause of the noise. Still have it. More

Transmission replacement. There was a Ford recall on our C Max. Needed transmission repaired. Actually they replaced it. Dealer provided loaner vehicle. Process was very ef There was a Ford recall on our C Max. Needed transmission repaired. Actually they replaced it. Dealer provided loaner vehicle. Process was very efficient and we appreciate it. More

Fast Friendly Service for my LOF and Rotate Saturday afternoon. The shop and waiting area were clean, and the staff was professional. Thank you for your hard work. for my LOF and Rotate Saturday afternoon. The shop and waiting area were clean, and the staff was professional. Thank you for your hard work. More

Recall check No current problem found. We were in and out in 45 minutes. Good service. It took months from the time recall notice was sent until we were able to ge No current problem found. We were in and out in 45 minutes. Good service. It took months from the time recall notice was sent until we were able to get in. When we called about getting in we were told to wait for parts. Then it was another month for warranty work to be scheduled. More

Lincoln oil change Friendly and efficient, and when they were done, it was going to rain so they said come back this week and they would wash car for free Friendly and efficient, and when they were done, it was going to rain so they said come back this week and they would wash car for free More

Fine job! The repair turned out to be a unusual situation that only 2 vehicles have ever had a problem with. Josh co-ordinated directly with Mazda and kept us The repair turned out to be a unusual situation that only 2 vehicles have ever had a problem with. Josh co-ordinated directly with Mazda and kept us informed on what was going on. More

Fast & knowledgable Good Service was fast. Everyone was very polite and the time in the fast service was fast. Replaced dirty air filter as well. Thanks very much! Good Service was fast. Everyone was very polite and the time in the fast service was fast. Replaced dirty air filter as well. Thanks very much! More

Recall My service tech did an awesome job of handling my issues with the recall. He did in a timely manner and kept me updated through the whole process. My service tech did an awesome job of handling my issues with the recall. He did in a timely manner and kept me updated through the whole process. More