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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
858 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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858 Reviews of Laird Noller Ford of Lawrence - Service Center
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February 14, 2019
Quick change Scheduled service for oil change and tie rotation. Received quality work. Jerry gave a Good explanation of what was done and what needs to be looked Scheduled service for oil change and tie rotation. Received quality work. Jerry gave a Good explanation of what was done and what needs to be looked at in the future. More
by dseverance
Verified CustomerEmployees Worked With
Jerry Hall
February 14, 2019
Treat you right Greg and the team in the Service Department have always taken care of any issues promptly and have treated me fairly each time. They have always been Greg and the team in the Service Department have always taken care of any issues promptly and have treated me fairly each time. They have always been upfront and honest with the scope of work and complete the it with professionalism and integrity. More
by Paul W
Employees Worked With
Greg Dahlem
February 13, 2019
Very good service! Recommended a transmission oil change to fix a problem rather than repair/replace the transmission! Joey was very professional and took time out of h Recommended a transmission oil change to fix a problem rather than repair/replace the transmission! Joey was very professional and took time out of his busy schedule to assist me! More
by MMERMIS
Employees Worked With
Joey Ruder
February 11, 2019
Appointment over lunch I was given an appointment at noon when the techs are at lunch. I was told that my car would be taken ASAP. A Mazda customer who came in after me was I was given an appointment at noon when the techs are at lunch. I was told that my car would be taken ASAP. A Mazda customer who came in after me was given her assessment before me. I had been waiting for two hours. Instead of checking on my repair so that he could give me an update at the same time Michael ignored me and walked away. I felt ignored and not valued as a customer. More
by Not happy
Employees Worked With
Michael Roecker
February 10, 2019
Outstanding Professional, efficient and outstanding as usual. The information regarding work done was clearly explained. I always have full confidence that the jo Professional, efficient and outstanding as usual. The information regarding work done was clearly explained. I always have full confidence that the job was done right when performed by Laird Noller. More
by JOHNP.MAYNARD
Employees Worked With
Josh Hoke, Joey Ruder, Gary Bennett, Michael Roecker, Joe Noller
February 08, 2019
Persistent My car is not fixed after many, many days. They are staying after it. The only reason this is not 5 stars is that the problem is worse! My car is not fixed after many, many days. They are staying after it. The only reason this is not 5 stars is that the problem is worse! More
by FrankieLizar
Employees Worked With
Michael Roecker
February 08, 2019
Service department very helpful with my questions I keep receiving scam letters in the mail from an unknown company regarding my truck. The service dept was helpful with my coverage information and ev I keep receiving scam letters in the mail from an unknown company regarding my truck. The service dept was helpful with my coverage information and even printed out a document for my files. More
by My F150
Employees Worked With
Greg Dahlem, Aaron Ludolph, Jerry Corbin
February 08, 2019
Honest and fast work! Great work always in a timely manner, I trust the technicians at Laird Noller and always go there for anything car related. Jerry is so friendly and h Great work always in a timely manner, I trust the technicians at Laird Noller and always go there for anything car related. Jerry is so friendly and highly organized! More
by ajones96
Employees Worked With
Jerry Hall
February 08, 2019
Regular check up fo my car I appreciate being kept up to date as the work is done. I also appreciated the clean floors in the car. The work was done wuickly I appreciate being kept up to date as the work is done. I also appreciated the clean floors in the car. The work was done wuickly More
by MNIEDEN
Employees Worked With
Jerry Hall
February 07, 2019
MKZ Repairs and Maintenance Excellent customer service including: Text appt reminders; Friendly staff; Courtesy shuttle; Timely services; and Bottled water, WiFi, and coffe Excellent customer service including: Text appt reminders; Friendly staff; Courtesy shuttle; Timely services; and Bottled water, WiFi, and coffee. The only negative was that it was a very busy day and had to wait over 60 minutes for the courtesy shuttle. More
by jewagner729
