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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
858 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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858 Reviews of Laird Noller Ford of Lawrence - Service Center
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March 04, 2019
Services received Was told what the service included and it was done in a timely manner. Have always had a good relationship with employees at LairdNoller ford. Was told what the service included and it was done in a timely manner. Have always had a good relationship with employees at LairdNoller ford. More
by lek2838
Verified CustomerEmployees Worked With
Jerry Hall
March 01, 2019
Starting Issue. Josh got the car fixed in a timely manner and his confidence in the replacement of the starter motor being the problem was great. In researching the Josh got the car fixed in a timely manner and his confidence in the replacement of the starter motor being the problem was great. In researching the problem that Ford has with the 2016 explorers I realized that there does not seem to be a good communication to Ford HQ and back to the dealers on the exact issue that my car was having. It seems to me that a quick search within all dealers of the problem would render the answer and the repair. The videos that I saw on the internet of the exact problem that my car was having where all users said the dealers did not know what the problem was. There are a lot of problems with in 2016 with issues of the explorers coming to a stall while going highway 60 to 75 mph. I wonder now that this problem with the starter that I had could be the same issue as I read abought on the internet. The dealer I used before said I needed a new battery and I had them replace it. The car has 18,000 plus miles on it and both battery and starter should not have needed replacement. I had a good experience with Laird Noller and will return for service there. Regards Doug More
by ndmcgaughy
Employees Worked With
Josh Hoke Jr.
March 01, 2019
Disappointed I usually have a great experience with the service department. They would call to update about any service I might be having. This time I had to cal I usually have a great experience with the service department. They would call to update about any service I might be having. This time I had to call twice and ask about my car. I also needed it by 4. I had to wait unti 4:30. Paperwork wasn’t even ready. Oil change was done but 2 other problems were not fixed. No one called me to update that problem. Another appointment had to be made so tech could devote his time to understanding the problem with my back up camera. More
by dlaffalter
Employees Worked With
Greg Dahlem, Josh Hoke Jr.
February 28, 2019
True Hospitality! I was traveling from TX to visit my mother and my wiper fluid was freezing during a cold snap, ice all over my windshield; you guys drained the useles I was traveling from TX to visit my mother and my wiper fluid was freezing during a cold snap, ice all over my windshield; you guys drained the useless fluid and refilled with the correct wiper fluid that wouldn’t freeze, free of charge. Thank you so much for helping a stranded traveler! More
by Rachelhe
Employees Worked With
I can’t remember their names! ??
February 25, 2019
Very good Jerry is always friendly and makes you feel welcome. Does a good job being honest and up front with the customer , I always trust his advise. Jerry is always friendly and makes you feel welcome. Does a good job being honest and up front with the customer , I always trust his advise. More
by MJHIGGINSMJH
Employees Worked With
Jerry Hall
February 25, 2019
Horrible I wouldn’t let anyone go there. Overpriced. Rude service. Didn’t take my coupon because he “didnt Know how to use it” unbelievable. I wouldn’t let anyone go there. Overpriced. Rude service. Didn’t take my coupon because he “didnt Know how to use it” unbelievable. More
by vossmerj
Employees Worked With
Jerry Corbin
February 20, 2019
Oil change They are friendly, and meet and greet at the door Not a long wait at all and explain in detail what is going on with your vehicle They are friendly, and meet and greet at the door Not a long wait at all and explain in detail what is going on with your vehicle More
by Lrandel
Employees Worked With
Taylor Nicholson, Dan Adden
February 18, 2019
Awesome Aaron was very professional and kept me in the loop throughout the process. He was able to insure that I had a loaner vehicle since my repair took tw Aaron was very professional and kept me in the loop throughout the process. He was able to insure that I had a loaner vehicle since my repair took two days. More
by dabestm1
Employees Worked With
Aaron Ludolph
February 15, 2019
completely satisfied Jerry Hall is the best. Very customer friendly and professional. . The sales department is first class. Evan and Mike are great assets to the dealers Jerry Hall is the best. Very customer friendly and professional. . The sales department is first class. Evan and Mike are great assets to the dealership. More
by Hank
Employees Worked With
Other Employees :
Michael Brady, Jerry Hall, Gary Bennett, Evan Prince
February 15, 2019
Can not Thank them enough for their customer service! I have brought my car in a few times for different issues and they are always friendly and helpful!! The best customer service I have ever had at a I have brought my car in a few times for different issues and they are always friendly and helpful!! The best customer service I have ever had at any car dealer or Ford dealer, I am a college student from Chicago and I feel comfortable having a service center that I can bring my car to with any issues since I am so far from home!! More
by dmcgill
Employees Worked With
Gary, Greg Dahlem, Jerry Hall, Joey Ruder, Michael Roecker, Aaron Ludolph, Jerry Corbin, Josh Hoke Jr., Kyle Carroll
