Laird Noller Ford of Lawrence - Service Center

Great experience Excellent experience with great customer service. The process was quick and easy. I would definitely recommend this place. Made an appointment and was Excellent experience with great customer service. The process was quick and easy. I would definitely recommend this place. Made an appointment and was in and out within an hour. More

Check truck I brought a truck in for a diagnistic check. It sat 2 days before they could get to it. I called and it still was not done. I drove out of the dealer I brought a truck in for a diagnistic check. It sat 2 days before they could get to it. I called and it still was not done. I drove out of the dealership and 10 minutes later the issue arose that i took the truck in for. Not sure how dedicated they are to fixing the issue. More

Everyone was great! Could not have been better! very friendly and very professional! simply the best in every way! We could not be happier and will continue to do business with Noller Automotive! very friendly and very professional! simply the best in every way! We could not be happier and will continue to do business with Noller Automotive! More

Great service Jerry and the technician, J. Donovan, who worked on my car were very thorough. I asked them to check my brakes and clutch. I waited and was very pleas Jerry and the technician, J. Donovan, who worked on my car were very thorough. I asked them to check my brakes and clutch. I waited and was very pleased with the service. Thank you! More

Kind, Helpful, Supportive. Everyone was very professional, friendly, and supportive. The provided excellent customer service by seeking to understand my point of view, provide m Everyone was very professional, friendly, and supportive. The provided excellent customer service by seeking to understand my point of view, provide me with the resources that I need, and communicated clearly. I particularly enjoyed the punctuality and gregariousness of their drop-off employee Jerry. More

Disappointed The person we dealt with when dropping off the car was rude and dismissive. His attitude worsened when he discovered the we were there for service and The person we dealt with when dropping off the car was rude and dismissive. His attitude worsened when he discovered the we were there for service and had not pulled our car into the right area. He gruffly walk us over to the service area where we were told to sit and wait for a ride. The driver was very pleasant but after waiting 15 minutes for him to arrive we had to go with him from the ford dealership to another dealership to pick up someone who we then delivered to Menards. When we finally got home an hour or so later. In about 2 hours we received a call saying our car was ready and the driver would call us when he was five minutes away. About 20mins later he pulled into our driveway and honked his horn several times.....no phone call. The car was “clean” but not detailed as we were told would be done at each service. More

Quick Service Made appointment online, got there 15 minutes before and they were ready for me. 40 minutes later, oil changed and I knew my tires would need to be Made appointment online, got there 15 minutes before and they were ready for me. 40 minutes later, oil changed and I knew my tires would need to be rotated next time More

Great Professional and courteous, quick and efficient; no typical stresses of visits to a dealership. Will continue to get my vehcile serviced here in the f Professional and courteous, quick and efficient; no typical stresses of visits to a dealership. Will continue to get my vehcile serviced here in the future. More

Collision repair shop. I could not be happier for the service provide by Becky. She called every time she promised to, she took all of my concerns seriously, and she always I could not be happier for the service provide by Becky. She called every time she promised to, she took all of my concerns seriously, and she always stayed in touch with me More

Great experience I worked in customer service for years. I tried to give great customer service, so I look for Great customer service. Everyone was welcoming and ve I worked in customer service for years. I tried to give great customer service, so I look for Great customer service. Everyone was welcoming and very friendly. Answered all my questions. More