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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
910 Reviews

910 Reviews of Laird Noller Ford of Lawrence - Service Center

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December 22, 2023

Encountering electrical problems with our 2018 F-150 - on a road trip - Laird Noller kindly put us back on the road. More

by noko
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Dec 26, 2023 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your recent experience with us. We're sorry to hear about the electrical problems you encountered during your road trip in your 2018 F-150. Your safety and satisfaction are our top priorities, and we're glad we could assist you and get you back on the road. We appreciate your trust in Laird Noller, and we look forward to serving you in the future. Safe travels, and thank you for choosing Laird Noller!

December 11, 2023

Got right in no appointment necessary! Wasn't a very long wait! Everyone I had contact with was very helpful and friendly! Definitely will go back! More

by 04lornajoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
Dec 11, 2023 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were able to get in without an appointment, and that our team provided helpful and friendly service. We appreciate your feedback and look forward to serving you again in the future. If you have any further comments or suggestions, feel free to let us know. Safe travels, and we'll be here for you when you return!

November 20, 2023

Made appointment on Wednesday for Saturday @ 1015. Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why More

by lwburke215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Dahlem, Jolene Piper
Nov 20, 2023 -

Laird Noller Ford of Lawrence responded

We sincerely apologize for the inconvenience you experienced during your recent appointment. Your time is valuable, and we regret that we did not meet your expectations. We understand the importance of scheduled appointments, and we're sorry for any delays you encountered. To address your concerns, we would like to investigate the situation further and ensure this doesn't happen in the future. Please expect a call from our service manager to discuss the details of your visit and to work towards a resolution. We appreciate your feedback, and we're committed to improving our service. Thank you for bringing this to our attention, and we look forward to addressing your concerns.

October 05, 2020

2006 Ford mustang with aftermarket supercharger and upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it wou More

by SadMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
December 13, 2019

Not interested in the customer I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" More

by jws
Customer Service
Recommend Dealer
No
Employees Worked With
Mohammed Al-Otaibi
June 20, 2019

Good service They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hall, Jerry Corbin
June 18, 2019

Okay, but they should do better Quick Lane isn’t really a good description. They are not quick and you have to schedule appointments about a week in advance. Inside service writer/ More

by Budman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I am not sure which Jerry is in the Quick Lane.
June 17, 2019

Excellent I purchased my Ford here in May of 2019 and had a service completed shortly after for maintenance . They were amazing in all aspects from sales to ser More

by tyrahernandezwarwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember my service tech. Name but he was so amazing , Greg Cooper
June 17, 2019

Unsatisfactory We brought our vehicle in because the ac was not working, after them only having it a couple hours they called said they can’t find anything wrong wit More

by J Cope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Hoke Jr.
Jun 17, 2019 -

Laird Noller Ford of Lawrence responded

We are sorry to see this experience, and have addressed with our team again. Our Service Manager Joey is available if you want to discuss further. 785-235-9211.

June 17, 2019

Always happy! I've always taken my car to them and am so happy with the service. It's easy to make an appointment and Jerry is also so helpful. He explains everythi More

by Kelsey.kimberlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hall
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