Laird Noller Ford of Lawrence - Service Center

2006 Ford mustang with aftermarket supercharger and upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it wou upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it would not start. $150 computer diagnosis of “rich fuel mixture“ = Laymans terms “you flooded it“. The mustang owners handbook has a great description on how to start a mustang with fuel injectors and how to disable fuel injectors by depressing the gas pedal when you accidentally flood it. I have never had that problem before that time; or since after picking it back up at the dealership. Not sure how they flooded it. Their assumption from the computer diagnosis was “leaky fuel injector.” Sounds awfully expensive. My diagnosis was to start it the way it is supposed to be started and drive it normally. Has worked fine ever since. Sorry guys. You blew that one. There was no problem to fix. Just learn how to start your own cars. Thanks for the pricey bill for a free airbag recall. Maybe let some of your old school mechanics do the diagnosis without the computer. Or just start the car without pumping the gas pedal like it is supposed to be started. More

Not interested in the customer I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" or want to only do business as it's convenient for them. Tried recently to take a vehicle in for warranty work and no one had time to talk. They'd call me back. Never did. Finding another dealer for service now. I wish someone who understood "the customer" would buy this dealership so we'd have a good one in Lawrence. More

Good service They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. More

Okay, but they should do better Quick Lane isn’t really a good description. They are not quick and you have to schedule appointments about a week in advance. Inside service writer/ Quick Lane isn’t really a good description. They are not quick and you have to schedule appointments about a week in advance. Inside service writer/cashier does an adequate job, but not near as good as previous employee (Tyler?) who held that position. Prices, just like everything has been on the rise, but some fairly significant jumps this last year. But one of my main concerns is that they repeatedly have failed to replace my wheel lock tool in my van. I check every time now before I leave. I asked them did they realize how devastating that would be if I had a flat tire? The mechanic laughed once before. Kinda got the feeling he did it on purpose because I declined the air filter and new tires they recommended. Prices just didn’t seem in line with the competition. This time the service writer went back in and got my wheel lock tool. Said sorry, but just didn’t seem sincere, maybe he was embarrassed? Why do I keep going here? I ask myself that. I have finally earned enough points for a free or close to free oil change, so that one will probably be my last unless things improve. I have over 180,000 miles on my van, so I take care of it and keep up with the regular maintenance. But I really think that is the last thing they want, they really push the optional services and try and make you feel like a bad person when you decline. I don’t mind paying for good work and diagnostic time but I don’t want to feel pressured to spend money on things I don’t want or need. Lastly, while I waited, I went over to the used car lot with my wife to look at a 2019 Mustang. It’s the 4 cyl, eco boost one in Orange Fury, automatic, nice car. The exact color I like. I know I really enjoyed my last 2012 California Special. Been seriously contemplating getting another since my van is getting up there on miles. Odd thing is, the sales people just sat inside and looked out the window drinking their coffee and never even said hello. We looked inside the unlocked Miata and the Flex as well. I am not only shopping for a car, but also a salesman. They saw me, don’t let them tell you otherwise. I was the guy in the wheelchair, so it’s not like I am going to walk up the steps and ask for help (beg to buy something). Bought my wife’s current Ford Escape at another Ford location. Salesman was easy to deal with and loved it because I am a BNSF employee and got the corporate discount ( no long drawn out negotiations), had good credit, ability to pay and knew what I wanted. Waiting to see how they do next time. Peace More

Excellent I purchased my Ford here in May of 2019 and had a service completed shortly after for maintenance . They were amazing in all aspects from sales to ser I purchased my Ford here in May of 2019 and had a service completed shortly after for maintenance . They were amazing in all aspects from sales to service. I am very very happy I bought my car from a great group of people. More

Always happy! I've always taken my car to them and am so happy with the service. It's easy to make an appointment and Jerry is also so helpful. He explains everythi I've always taken my car to them and am so happy with the service. It's easy to make an appointment and Jerry is also so helpful. He explains everything to me and even found a replacement part at the last minute to fix something for me. Straight forward, easy to work with and I trust them with all my cars! More

Sunroof Disappointed in service when ordering my part for sunroof. Would not listen just had car in to service sunroof. I asked why this was not caught when I Disappointed in service when ordering my part for sunroof. Would not listen just had car in to service sunroof. I asked why this was not caught when I just had car in. Guy said we don’t open sunroof when it is serviced. That made zer sense to me. More

Great people Thanks to Mike Brady for helping Linda!!! We really appreciate Laird Noller and the staff ! A shout out to Laird , we miss seeing and talking to him. Thanks to Mike Brady for helping Linda!!! We really appreciate Laird Noller and the staff ! A shout out to Laird , we miss seeing and talking to him. God Bless! More

Needed a quick oil change I needed a quick oil change and they were super busy. I spoke with the service manager Joey and he had his team get me in right away. They were very k I needed a quick oil change and they were super busy. I spoke with the service manager Joey and he had his team get me in right away. They were very kind and polite not to mention knowledgeable. After my oil change they went over my oil, breaks, and tires which was very helpful considering I drive for a living. Will return again! Loved the punch card idea. More