Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
897 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
897 Reviews of Laird Noller Ford of Lawrence - Service Center
Sort by
Verified Customer
February 04, 2024
Haley was a pleasure to work with. She responded with a text on my vehicle status. She always greets you with a smile, and Laird Noller is very lucky to have her as a Service Advisor! She responded with a text on my vehicle status. She always greets you with a smile, and Laird Noller is very lucky to have her as a Service Advisor! More
by Brad
Employees Worked With
February 01, 2024
Ashton Orcutt did a great job getting my Bronco ordered and delivered. He was very thorough explaining all of the options and how they worked once it was delivered. It was a great experience. and delivered. He was very thorough explaining all of the options and how they worked once it was delivered. It was a great experience. More
by 3sportygirls
Employees Worked With
Ashton Orcutt
February 01, 2024
Took really long to get my truck back. Had to have the tailgate wiring harness replaced. Dropped the truck off on monday and didnt get it back till friday evening Had to have the tailgate wiring harness replaced. Dropped the truck off on monday and didnt get it back till friday evening More
by Logandilloncox
January 19, 2024
Service department experience was awful. Very poor communication on the day of service. After arriving to pickup vehicle; waited for 30 minutes for ticket to be written up. Brought in a $10 Very poor communication on the day of service. After arriving to pickup vehicle; waited for 30 minutes for ticket to be written up. Brought in a $100 off coupon (in the morning) but it was not applied to charges. Dealership passes on 3% credit card fee to consumer. Had I known, would have gladly paid with a check. Days after service completed, still waiting on callback on questions and concerns. More
by knapier712
Employees Worked With
Josh Andrew
January 18, 2024
We didn’t get any type of personal attention our vehicle was serviced but when it was picked up and dropped off there were less then a few words spoken to us I felt ignored and it seemed they were being bot was serviced but when it was picked up and dropped off there were less then a few words spoken to us I felt ignored and it seemed they were being bothered More
by sierratls
Employees Worked With
Who knows we weren’t introduced
December 11, 2023
Got right in no appointment necessary! Wasn't a very long wait! Everyone I had contact with was very helpful and friendly! Definitely will go back! Wasn't a very long wait! Everyone I had contact with was very helpful and friendly! Definitely will go back! More
by 04lornajoy
Employees Worked With
Josh Andrew
November 20, 2023
Made appointment on Wednesday for Saturday @ 1015. Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why it was taking so long before there starting and I was told that they took walk-ins that wasn't finished yet. My question is , why am I waiting on walk ins when I make a appointment for a oil change days in advancement, so I can plan the rest of my tasks around my appointment, that's why you make a appointment, right? More
by lwburke215
Employees Worked With
Greg Dahlem, Jolene Piper
