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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
1,015 Reviews

1,015 Reviews of Laird Noller Ford of Lawrence - Service Center

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July 15, 2025

Easy to schedule and love the fact you can schedule online, fast and efficient day of service. More

by dtrybom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not catch her name but very nice
Jul 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're glad to hear that the online scheduling made things easy and that your service visit was fast and efficient. We appreciate your support and look forward to helping you again next time!

July 15, 2025

The staff is courteous , friendly and professional. It is nice that they have the transportation courtesy to take you to and from the garage. More

by ardeanvanatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're glad to hear you had a positive experience with our team and that you appreciated the courtesy transportation—it's important to us that service is both convenient and comfortable. We truly value your feedback and look forward to serving you again in the future!

July 14, 2025

She fought for me with a third party warranty company to get a faulty A/C system replaced on a Ranger with less than 19,000 miles on it. And they finally agreed to pay to replace the whole unit. She was ava More

by durtykansan
Recommend Dealer
Yes
Employees Worked With
Hailey
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for the great feedback! We’re proud of our team’s dedication to service and it’s wonderful to know they made a strong impression.

July 11, 2025

Quick Lane is my go to place for basic maintenance. Quick, friendly, and nice waiting area. More

by jmessick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

That’s exactly how we want every guest to feel — like part of the Noller family! Thank you for your trust and kind words and we are glad Quick Lane is your go to place for maintenance.

July 11, 2025

Had f150 diagnosed. The sunroof glass was not properly put back in. No bolts were used. The sunroof flew out while driving and damaged the sunroof and truck. Dealership More

by Jfrazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We take matters like this very seriously, and we’re sorry to hear about your experience. Our General Manager will be reaching out to you directly to discuss this situation in more detail and work toward a resolution. We appreciate you bringing this to our attention.

Jul 11, 2025 -

Jfrazier responded

We will see if I get a response. Had an attorney send a demand letter with an expiration date of 07/10; no response. I have now filed an insurance claim and hopefully we can get something resolved.

Jul 16, 2025 -

Laird Noller Ford of Lawrence responded

To our knowledge, we have not received a demand letter.

July 10, 2025

Staff is always friendly and service is quick and comprehensive. I wait in the store and it is a nice area with comfortable seating. I highly recommend! More

by brefromme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All staff are great!
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

We’re honored to earn your five stars! Thank you for taking the time to leave such a positive review — we truly appreciate it.

July 10, 2025

Jacob was straight forward and honest. He was helpful and accommodating. Aaron helped get the best finaicing we could get. Hailey Dmith told us the truth. More

by Charles Scoville
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Noller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the glowing recommendation! We’re grateful for your support and are so glad we could deliver a great experience.

July 07, 2025

Well, I've had to deal with Flushes and I just got the card not too long ago so it hasn't been too great More

by hullmatthew830
Recommend Dealer
No
Employees Worked With
Austin
Jul 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re sorry to hear that your experience with Flushes hasn’t been great so far. We’d like to help make things right—please feel free to reach out directly to our GM, Chris Charay, who would be happy to assist you further.

July 06, 2025

They were very +uick in getting my vehicle in and services and back to me. More

by raydogschiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

We’re so glad our team exceeded your expectations! Going the extra mile is just part of what we do. Thanks for the awesome review!

July 06, 2025

Helpful staff from beginning to finish. Everyone I encountered was very friendly and answered my questions readily. More

by CTOLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

Wow — thank you! That means the world to us. We’re honored to be part of your car-buying journey, and we’re always here when you need us.