Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our employees very friendly and efficient. Providing a comfortable and clean waiting area with amenities like free WiFi is important to us, and we're glad you appreciated it. We appreciate your feedback and look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Haliey provided you with friendly and professional service. We agree, she's a valuable member of our team. It's great to know that our staff goes above and beyond to ensure your convenience and satisfaction. We truly appreciate your feedback and look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department kept you informed and that you had a great interaction with mechanic Adam. Providing excellent customer service and addressing your questions promptly is our priority. We appreciate your feedback and look forward to assisting you again in the future. If you have any further questions or concerns, please feel free to reach out.

Laird Noller Ford of Lawrence responded

We apologize for the extended duration of your service visit. Your time is valuable to us, and we regret any inconvenience caused by the length of your shop visit. We understand your frustration and will review our processes to ensure more efficient service in the future. Thank you for your feedback, and we appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out.

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our communication methods. We understand that everyone has their preferred mode of communication, and we'll certainly take your preference for calls into consideration going forward. Regarding the diagnostic tool, we're sorry to hear about the inconvenience it caused. We strive to ensure that our technicians have all the necessary tools and equipment to provide comprehensive service. Your feedback is invaluable, and we'll address this issue to ensure it doesn't happen in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out. We appreciate your feedback and the opportunity to enhance our services. Thank you for choosing us, and we hope to have the chance to serve you better in the future.

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your recent experience with us. We're delighted to hear that your visit was much improved from your last one and that you found our customer service to be excellent and proactive. Ensuring that our customers are satisfied and their issues are resolved is our top priority, and we're thrilled that our master technician was able to address your concerns effectively. Communication is key, and we're glad that they took the time to ensure that you were both on the same page throughout the process. Your feedback is greatly appreciated and serves as motivation for us to continue delivering top-notch service. If you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

We're deeply sorry to hear about your car fire incident and the challenges you faced with our service department during this difficult time. Please accept our sincerest apologies for any inconvenience or frustration you experienced. We understand the urgency and sensitivity of such situations, and we regret if our service department didn't provide the level of support and assistance you needed. Rest assured, we take your feedback seriously and will use it to improve our processes and better serve our customers in the future. If there's anything we can do to help alleviate your current situation or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction and peace of mind are of the utmost importance to us, and we're here to assist you in any way we can. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.

Laird Noller Ford of Lawrence responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for the inconvenience and frustration you encountered during your visit. It's disappointing to hear that our shuttle service did not respond promptly when you requested pickup after your service was completed. We understand the importance of reliable transportation arrangements for our customers and acknowledge that this situation was unacceptable. We will address this issue with our shuttle service provider to ensure that it does not happen again in the future. Additionally, we apologize for the inconvenience caused by the lack of available space when you dropped off your car. We strive to maintain a convenient and accessible drop-off area for our customers, and we regret that this was not the case during your visit. Regarding the additional work you requested, we apologize for the oversight in not completing it despite your prior communication. We take your requests seriously, and it is concerning to hear that they were not addressed as expected. We will investigate this matter further to understand where the breakdown occurred and take appropriate steps to prevent similar issues in the future. Please know that your feedback is valuable to us, and we are committed to improving our services based on your input. If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly. Thank you for bringing these matters to our attention, and we appreciate the opportunity to make things right.

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with our team, despite the longer-than-predicted wait time. Your patience and understanding during the recall process are greatly appreciated. If there's anything else we can assist you with in the future, please feel free to reach out. Thank you for choosing us, and we hope to serve you again soon!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're thrilled to hear that you were satisfied with the service and that it didn't take long. Your recommendation means a lot to us, and we truly appreciate you spreading the word to your friends. If you ever need anything else or have any questions, feel free to reach out. We're here to help!