Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you had such a positive experience with us! Providing professional and excellent service is always our goal, and we're glad to know that we hit the mark for you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with Amber and our service check-in team! We're thrilled to hear that they provided you with knowledgeable, courteous, and helpful service. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Amber and the rest of the team. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand your concerns regarding the credit card surcharge. We strive to maintain competitive pricing while also covering the costs associated with credit card transactions. However, we value your business and feedback, and we'll take your comments into consideration as we review our policies. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and hope to continue serving you in the future.

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great experience with our service department! It's always our priority to provide top-notch service and ensure our customers leave satisfied. We're thrilled that you noticed a positive change, and we appreciate your feedback. If you ever need anything else or have any questions, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience you've experienced with the vibration issue. Rest assured, our team is committed to resolving this matter for you. We appreciate your patience and understanding as we work to address the root cause of the problem. If you have any further concerns or questions, please don't hesitate to reach out. We're here to ensure your satisfaction with our service. Thank you for bringing this to our attention, and we look forward to resolving it promptly for you.

Laird Noller Ford of Lawrence responded

We apologize for the oversight with your tire rotation and the lack of communication regarding the status of your car. This does not meet our usual standards of service, and we understand your frustration. We appreciate you bringing this to our attention, and we'll take immediate steps to ensure this doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly. We're committed to addressing your needs and providing you with the excellent service you deserve. Thank you for your feedback.

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you felt comfortable leaving your car with us! Ensuring that our customers feel confident and trust in our services is incredibly important to us. Rest assured that we treat every vehicle with the utmost care and attention, as if it were our own. Thank you for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're delighted to hear that you had a positive visit with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the discrepancy in oil change pricing and the over inflation of your tires. We aim to provide competitive pricing and adhere to manufacturer guidelines for service, including tire inflation. Your feedback is valuable to us, and we will review our procedures to ensure consistency and adherence to recommended guidelines. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you better in the future.

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our dealership experience good and our team helpful. Ensuring timely service is important to us, and we're glad we could complete everything to your satisfaction. We appreciate your feedback and look forward to assisting you again in the future.