Laird Noller Ford of Lawrence - Service Center

Not interested in the customer I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" I've tried to buy a vehicle 3 times from these folks. Went elsewhere each time. They aren't interested in what I want. Either they know what I "need" or want to only do business as it's convenient for them. Tried recently to take a vehicle in for warranty work and no one had time to talk. They'd call me back. Never did. Finding another dealer for service now. I wish someone who understood "the customer" would buy this dealership so we'd have a good one in Lawrence. More

Good service They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. More

Okay, but they should do better Quick Lane isn’t really a good description. They are not quick and you have to schedule appointments about a week in advance. Inside service writer/ Quick Lane isn’t really a good description. They are not quick and you have to schedule appointments about a week in advance. Inside service writer/cashier does an adequate job, but not near as good as previous employee (Tyler?) who held that position. Prices, just like everything has been on the rise, but some fairly significant jumps this last year. But one of my main concerns is that they repeatedly have failed to replace my wheel lock tool in my van. I check every time now before I leave. I asked them did they realize how devastating that would be if I had a flat tire? The mechanic laughed once before. Kinda got the feeling he did it on purpose because I declined the air filter and new tires they recommended. Prices just didn’t seem in line with the competition. This time the service writer went back in and got my wheel lock tool. Said sorry, but just didn’t seem sincere, maybe he was embarrassed? Why do I keep going here? I ask myself that. I have finally earned enough points for a free or close to free oil change, so that one will probably be my last unless things improve. I have over 180,000 miles on my van, so I take care of it and keep up with the regular maintenance. But I really think that is the last thing they want, they really push the optional services and try and make you feel like a bad person when you decline. I don’t mind paying for good work and diagnostic time but I don’t want to feel pressured to spend money on things I don’t want or need. Lastly, while I waited, I went over to the used car lot with my wife to look at a 2019 Mustang. It’s the 4 cyl, eco boost one in Orange Fury, automatic, nice car. The exact color I like. I know I really enjoyed my last 2012 California Special. Been seriously contemplating getting another since my van is getting up there on miles. Odd thing is, the sales people just sat inside and looked out the window drinking their coffee and never even said hello. We looked inside the unlocked Miata and the Flex as well. I am not only shopping for a car, but also a salesman. They saw me, don’t let them tell you otherwise. I was the guy in the wheelchair, so it’s not like I am going to walk up the steps and ask for help (beg to buy something). Bought my wife’s current Ford Escape at another Ford location. Salesman was easy to deal with and loved it because I am a BNSF employee and got the corporate discount ( no long drawn out negotiations), had good credit, ability to pay and knew what I wanted. Waiting to see how they do next time. Peace More

Excellent I purchased my Ford here in May of 2019 and had a service completed shortly after for maintenance . They were amazing in all aspects from sales to ser I purchased my Ford here in May of 2019 and had a service completed shortly after for maintenance . They were amazing in all aspects from sales to service. I am very very happy I bought my car from a great group of people. More

Always happy! I've always taken my car to them and am so happy with the service. It's easy to make an appointment and Jerry is also so helpful. He explains everythi I've always taken my car to them and am so happy with the service. It's easy to make an appointment and Jerry is also so helpful. He explains everything to me and even found a replacement part at the last minute to fix something for me. Straight forward, easy to work with and I trust them with all my cars! More

Sunroof Disappointed in service when ordering my part for sunroof. Would not listen just had car in to service sunroof. I asked why this was not caught when I Disappointed in service when ordering my part for sunroof. Would not listen just had car in to service sunroof. I asked why this was not caught when I just had car in. Guy said we don’t open sunroof when it is serviced. That made zer sense to me. More

Great people Thanks to Mike Brady for helping Linda!!! We really appreciate Laird Noller and the staff ! A shout out to Laird , we miss seeing and talking to him. Thanks to Mike Brady for helping Linda!!! We really appreciate Laird Noller and the staff ! A shout out to Laird , we miss seeing and talking to him. God Bless! More

Needed a quick oil change I needed a quick oil change and they were super busy. I spoke with the service manager Joey and he had his team get me in right away. They were very k I needed a quick oil change and they were super busy. I spoke with the service manager Joey and he had his team get me in right away. They were very kind and polite not to mention knowledgeable. After my oil change they went over my oil, breaks, and tires which was very helpful considering I drive for a living. Will return again! Loved the punch card idea. More

Lost my business for good I was born and raised a GM product girl. My immediate family has always had GM products. My grandfather, however was a very loyal Laird Noller custom I was born and raised a GM product girl. My immediate family has always had GM products. My grandfather, however was a very loyal Laird Noller customer. He purchased many cars and trucks from the Lawrence business. In December I was in a vehicle accident and totaled my GMC Yukon. I Purchased a 2012 F1 50 private treaty from a very dear family friend. When purchasing, the truck had a 51,000 miles on it. Within the first week of owning it, my family and I drove to Springfield MO, to visit relatives. During that drive, we had slips in the transmission. Nothing drastic but concerning especially since the truck only had 52000 miles on it. When we returned and after the holidays I called Laird Noller and was told it would take 4 to 6 weeks for my vehicle to get in. I did not make an appointment at that time. Shortly after, I received A letter from a Ford that the transmission in my pick up had been recalled due to a sensor issue that would cause the transmission to shift from high gear of 6 to 0 while in drove. I made the appointment to have that fixed and on that call made the comment of the issue that I had experienced in December. I was told by the representative I spoke with that the two have nothing to do with each other. A month later I brought my truck in so the computer could be reset. After the computer reset my transmission began slipping more frequently and having more issues. I made a call into the service department and explained the situation, again I was told that the two issues have nothing to do with each other and was made to feel that I know nothing. I brought my truck in, admittedly on the wrong date, as I had The wrong date in my calendar. The Mazda and Ford transmission tech, and I apologize I do not remember his name, was fabulous! He was able to get my truck in, and attempt to see what the issue was. He heard my concerns, validated my research, and knew what I was talking about. When I brought the truck in, I had done my research that this transmission issue had been recalled by 6 times since 2012 and could be an LED Frame issue that could also lead to other transmission issues all of which I explained to the service tech. My truck was at Laird Noller and entire day, and of course, did not mess up. I took my truck home and then next week the issue started happening again I called the service provider explained that this was happening again in my appointment was made for another three weeks out. I dropped my truck off on Sunday night for it’s Monday 7 AM appointment. By Monday at 8:30 the service advisor was calling me telling me the truck was not messing up and I needed to come in and test drive with the tech to see if we could re-create it. I had told the advisor the slips happen at at trans temp of 195 in 6th gear, and at about 65-75 MPH. This had not been relayed to the tech until after he had drove it. I live over 30 minutes from town, I was on a day off of work, and had no vehicle to get to town. I had to scramble to juggle vehicles with other family members so I could get in before 11 AM when folks went to lunch. I arrived with my daughter Intow, and began my drive with the tech to get the truck to re-create the issue. The tech and I drove the highways around Lawrence for two hours and were able to re-create the transmission slips. We return back to the shop and the text said he would look into some things and give me a call and we would go from there. Again the tech was fabulous he explained everything very well to me I felt confident in speaking with him about my concerns and never once felt that I was not intelligent. Approximately 430 in the afternoon the service t 430 in the afternoon the service advisor called and said the issue with my transmission was either a solenoid or a torque converter and the only way to diagnose it was for my transmission to be torn apart to figure out the problem however in order to do that it would cost me $800 to tear the transmission out. To add injury to insult I asked about the warranty on the truck especially since all of these issues had started coming up right around the time the transmission computer system was recalled I again was told that these two things had nothing to do with each other and that my truck was no longer under warranty. Apparently, my warrantee had expired in 2017 two years previously, even though I started having the issues when it was well under the 70,000 mile guard line. Given the fact that Ford has recalled this transmission six times in the last seven years and are not willing to stand by their product is very disheartening. None of this, however is the fault, the advisor nor the tech, because their hands are tied by Ford. When I went to pick up my truck, the advisor told me this seems situation and gave me a rundown of what the total cost would be to fix everything, the grand total of around $4500. My husband and I decided to take the truck home and we would deal with it as we decided to do. Clearly, this was extremely frustrating. But it doesn’t get any better, as I’m waiting for the paperwork the service advisor then questions who I bought the truck from, did I really know them did I know the history with the truck and offered to pull up the service history for the pick up and showed me when the truck was in for front end damage after an accident. Front end damage and shaking while the truck is driving has nothing to do with the transmission, What he was showing me was an insurance claim from the accident. I looked at him and said the folks that we bought the truck from is my husband and eyes very best friends. I was extremely disappointed that it was so quick and so easy to place the blame on the previous owner without thought nor concern nor worry. Exasperated I just wanted to leave. I wanted this whole incident to go away I was upset I wanted my truck back and I wanted to go home - but I couldn’t. Not without paying over $100 to Laird Noller Automotive do not fix my truck not to provide any guidance but to insult me to insult my friends and after i had to rearrange my schedule and jump through hoops to seemingly prove to an advisor that i was telling the truth of what was going on with my truck. This just makes me lose more faith in a vehicle company then I had previously. It does make me chuckle a bit, each time I start my truck a fun little graphic pops up that says Ford built Ford tough! Yeah, until the powertrain wears out and we’ve recalled it quite a bit, and you’re still under our mileage warranty but you’re just a couple years over the year warranty we won’t stand behind our product because we’re not really that tough after all. I knew I should’ve bought a Chevy More