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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
852 Reviews

853 Reviews of Laird Noller Ford of Lawrence - Service Center

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March 02, 2024

Tomorrow will be the 3rd attempt to address a vibration that is caused by excessive wheel weights. The bald tires I drove in with balanced better More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience you've experienced with the vibration issue. Rest assured, our team is committed to resolving this matter for you. We appreciate your patience and understanding as we work to address the root cause of the problem. If you have any further concerns or questions, please don't hesitate to reach out. We're here to ensure your satisfaction with our service. Thank you for bringing this to our attention, and we look forward to resolving it promptly for you.

March 01, 2024

Did not rotate my tires. Did not air up my tires. Did not get a call saying my car was being held overnight More

by jeffmoore4u
Recommend Dealer
No
Employees Worked With
Brandon
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the oversight with your tire rotation and the lack of communication regarding the status of your car. This does not meet our usual standards of service, and we understand your frustration. We appreciate you bringing this to our attention, and we'll take immediate steps to ensure this doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly. We're committed to addressing your needs and providing you with the excellent service you deserve. Thank you for your feedback.

February 28, 2024

Great I felt comfortable with leaving my car ? ? there and feeling like they would treat it like their own. More

by Peaball
Recommend Dealer
Yes
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Feb 29, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you felt comfortable leaving your car with us! Ensuring that our customers feel confident and trust in our services is incredibly important to us. Rest assured that we treat every vehicle with the utmost care and attention, as if it were our own. Thank you for choosing us, and we look forward to serving you again in the future!

February 23, 2024

Virtuous, Polite, friendly. Kept me well informed throughout my visit. That's all I have to say. More

by Suelockhart97
Recommend Dealer
Yes
Employees Worked With
Amber ? Works with Mazda's
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Feb 24, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're delighted to hear that you had a positive visit with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you again in the future!

February 16, 2024

The oil change price was higher than my home town dealer. The tires were over inflated. The tires are factory and the tech should go by the recommended inflation guidelines. More

by REDGATETECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of the name
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the discrepancy in oil change pricing and the over inflation of your tires. We aim to provide competitive pricing and adhere to manufacturer guidelines for service, including tire inflation. Your feedback is valuable to us, and we will review our procedures to ensure consistency and adherence to recommended guidelines. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you better in the future.

February 16, 2024

Dealership experience was good and the people very helpful. Thank you All was completed in a timely fashion More

by spenc-mor
Recommend Dealer
Yes
Employees Worked With
Halley smith
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our dealership experience good and our team helpful. Ensuring timely service is important to us, and we're glad we could complete everything to your satisfaction. We appreciate your feedback and look forward to assisting you again in the future.

February 16, 2024

I Had service done on my F150. Haliey was friendly and very Professional she is a keeper since she is the first person you talk to when getting service. The guy that brought my tru More

by LEGACYBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Haliey provided you with friendly and professional service. We agree, she's a valuable member of our team. It's great to know that our staff goes above and beyond to ensure your convenience and satisfaction. We truly appreciate your feedback and look forward to serving you again in the future.

February 16, 2024

Very friendly, efficient employees. Waiting area was spacious and clean and they offered free WiFi. More

by jacobsenmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our employees very friendly and efficient. Providing a comfortable and clean waiting area with amenities like free WiFi is important to us, and we're glad you appreciated it. We appreciate your feedback and look forward to serving you again in the future.

February 14, 2024

Kept informed by service department. Requested to ask a few brief questions of mechanic Adam. He was great. More

by Stevesecure
Recommend Dealer
Yes
Employees Worked With
Adam
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department kept you informed and that you had a great interaction with mechanic Adam. Providing excellent customer service and addressing your questions promptly is our priority. We appreciate your feedback and look forward to assisting you again in the future. If you have any further questions or concerns, please feel free to reach out.

February 14, 2024

It just took to long. Tuesday through Friday. Just seems like to long for a shop to take. More

by jayhawk9652
Recommend Dealer
Yes
Employees Worked With
Paige
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the extended duration of your service visit. Your time is valuable to us, and we regret any inconvenience caused by the length of your shop visit. We understand your frustration and will review our processes to ensure more efficient service in the future. Thank you for your feedback, and we appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out.

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