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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
897 Reviews

897 Reviews of Laird Noller Ford of Lawrence - Service Center

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May 14, 2024

Reception is always super nice and welcoming and they don’t bother me when I fall asleep lol More

by EBARNES1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

Great service…. Haley was awesome, knowledgeable and courteous.I’ll definitely be back for other services in the future. More

by BORNSTEWART
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

Moved the location back to the main dealership lot and failed to mention that fact when making appointment. Plus the waiting area is now small and the staff is loud. It’s like they’re sitting right on top More

by lgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Mitchell waited on us and she was polite
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May 09, 2024

Great service in a timely manner. The service writer was great to work with and was in communication often. More

by jvrdhall5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great service experience with us! Providing timely and excellent service is our priority, and we're glad that our service writer made your experience smooth and kept you well-informed throughout the process. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

May 08, 2024

The service was good. People were friendly and easy to work with.Thanks for the help. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Page
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We're glad to hear that you had a good service experience with us and that our team was friendly and easy to work with. Customer satisfaction is our top priority, and we're happy to have been able to assist you. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you in the future!

May 07, 2024

I was Kept informed of progress of repairs and possible needed maintenance in the future. More

by gfcowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you were kept informed throughout the repair process and about potential future maintenance needs. Keeping our customers informed and educated about their vehicles is important to us, and we're happy that we could provide you with that level of service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 04, 2024

I appreciate the separation of Mazda service from Ford service. I’ve always thought Mazdas were superior to Ford products, and my experience with my Mazda CX-5 compared to my previous Ford (fix or repair More

by nhawkins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell, Patrick Enright
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May 02, 2024

Laird noller Quick lane treated me well excellent service friendly people. Quality work performed on my vehicle. More

by JONATHAN.CRIST198253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller Quick Lane! Providing excellent service and maintaining a friendly atmosphere are top priorities for us, so we're glad to know we hit the mark with you. Our team works hard to ensure quality work is performed on every vehicle, so it's great to hear that reflected in your review. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! If you ever have any questions or need assistance, feel free to reach out.

May 01, 2024

So far, never a bad experience Seem transparent about all the work preformed or recommended repairs More

by Jdownard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your positive feedback! We're glad to hear that you've consistently had good experiences with us and that you find our approach to transparency regarding work performed or recommended repairs valuable. Providing clear and honest communication is important to us, and we're pleased to know that it's reflected in your interactions with our team. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you in the future!

April 30, 2024

Took vehicle in they thought they diagnosed the problem and then didn’t fix it. They told me I had to take it to their body repair service center in Topeka. I took it to victory ford and they diagnosed th More

by BILL@QUESTPRODUCTS.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember any names nor do I want to
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with our service. It's important to us that our customers receive accurate diagnoses and quality repairs. We'd like to learn more about your situation to ensure that we address any concerns you have and improve our service going forward. Please contact our management team at 785-843-3500 at your earliest convenience so we can discuss this further and work towards a resolution. We appreciate your feedback and the opportunity to make things right.

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