Laird Noller Ford of Lawrence - Service Center

The office staff was friendly and prompt. The Mazda mechanic was knowledgeable and worked fast. The Mazda mechanic was knowledgeable and worked fast. More

I feel like it’s okay for oil changes but I’ve had a few issues with upselling, including being told my battery was almost done and needed replaced. Went to auto parts store and battery was fine. It was a issues with upselling, including being told my battery was almost done and needed replaced. Went to auto parts store and battery was fine. It was a new battery so thought it was weird they tried to upsell. This has happened a few times at this location. I keep going back for oil changes because I dread finding a new shop but I don’t trust these people. More

Had to wait a little too long for service but satisfied all the same and will be back all the same and will be back More

I'm from out of state and needed 2 new tires, Laird Nollers staff got me in the shop and taken care of very fast. Nollers staff got me in the shop and taken care of very fast. More

Very friendly and fast service. Will be back for my next service. Thank you so much. Will be back for my next service. Thank you so much. More

They were great a few years ago but past few interactions have not been great. They ordered parts and then the parts were wrong but didn’t know until I had come in for the repair more than a week after recei have not been great. They ordered parts and then the parts were wrong but didn’t know until I had come in for the repair more than a week after receiving the parts. They also sold tires that are less than 4 years old and under 50k miles on them and have a warranty but apparently have dry rot and they won’t repair/replace because it isn’t their tire. Not very helpful for their recommended product. More

Quick, easy, painless. Nice coffee machine and lounge - could watch my Escape getting worked on. Felt confident in the process and the pricing. Would recommend. Nice coffee machine and lounge - could watch my Escape getting worked on. Felt confident in the process and the pricing. Would recommend. More

My service appointment followed a horrible service experience two and three weeks earlier. Everyone was on their best behavior. Still not able why an oil change/tire rotation took 2 hours. experience two and three weeks earlier. Everyone was on their best behavior. Still not able why an oil change/tire rotation took 2 hours. More

I purchased a new vehicle from this dealership in October 2001. I have also had a number of other vehicles serviced at this dealership. The mechanic I was using left and so I hadn’t been there for some tim 2001. I have also had a number of other vehicles serviced at this dealership. The mechanic I was using left and so I hadn’t been there for some time. I decided to return to have another mechanic who I trust service my vehicle and do a once over on it to make sure everything was in good shape. The service managers I had worked with were gone and the drop off location was changed. Customers used to be able to drive into the shop out of the weather and conveniently get out of their vehicle and speak with a service advisor. Customers now have to park outside on a crowed and sometimes busy lot and go into what was a rental office which is small and uninviting to speak to an advisor. I don’t believe there is a good understanding about the time frame in which vehicles can be serviced. I was told I could bring my truck (and my only vehicle) in anytime…I should have asked…so that is on me, but needless to say it was there for several days. I spoke to the mechanic a day or so after I dropped it off and he said he just pulled it in and that when people ask for him…he will get to it when he gets to it as he is also a shop foreman. All well and good but the customer should be made aware of that before dropping their only transportation off. I have spent thousands of dollars with this dealership in the past and this service call ran about $1,500. Upon examining the bill, I noted that Mobil oil was used instead of Motorcraft which is what my vehicle has had in it during previous services and what I have personally used when changing my own oil. I was not consulted about using an oil other than what was historically used. I also noted that I was charged a core charge on a battery which I purchased and after I asked about that, and I was given credit plus a few dollars when I returned to have a part installed that had to be ordered. When I checkout I was advised that I would be charged a service charge for using my credit card…I had forgotten Laird Noller started doing that prior to my last visit there. I find this incredibly inappropriate…and inexcusable. I do personal business using a credit card at a number of places and none of them charge a fee. When checking out the service advisor was trying to smooth the fee charge out by asking if I received money back for purchase as it would offset the fee, I was being charged…not really any of the dealership’s business and it doesn’t change the fact this is a poor business practice. There are a lot of good folks I have gotten to know at this dealership, but the level of customer service…in the service department at this dealership truly leaves a lot to be desired…I hope they reconsider going back to allowing customers to be able to safely drop vehicle off for service. More