Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for recognizing the great work done by our technician. We're glad to hear that you appreciated the video. Regarding the check-in process and staff training in our new space, we understand the importance of ensuring a smooth transition and providing clear guidance for both our customers and staff. Rest assured, we are actively working on implementing training programs and refining our procedures to optimize the check-in experience and ensure that our staff is well-equipped to assist our customers effectively. Your input is valuable to us as we strive to continuously improve our operations. If you have any further questions or suggestions, please don't hesitate to reach out.

Laird Noller Ford of Lawrence responded

We appreciate your feedback and your patronage. The credit card surcharge helps us offset the processing fees imposed by credit card companies, allowing us to maintain competitive pricing on our products and services. However, we understand your concerns and will take your feedback into consideration as we review our policies. Thank you for bringing this to our attention, and we hope to continue providing you with excellent service in the future. If you have any further questions or concerns, please feel free to reach out to us directly.

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're delighted to hear that our service department provided you with a seamless experience, even from afar. Ensuring clear communication and top-notch service is always our priority, and we're thrilled that we could make the process easy for you, despite the distance. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you and your daughter again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the length of the response. Your satisfaction is important to us, and we're glad to hear that you had a positive experience with our team and service. If you have any further feedback or questions, please don't hesitate to reach out. We value your business and hope to serve you again in the future.

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you had such a positive experience with us! Providing professional and excellent service is always our goal, and we're glad to know that we hit the mark for you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with Amber and our service check-in team! We're thrilled to hear that they provided you with knowledgeable, courteous, and helpful service. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Amber and the rest of the team. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we look forward to serving you again in the future.

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand your concerns regarding the credit card surcharge. We strive to maintain competitive pricing while also covering the costs associated with credit card transactions. However, we value your business and feedback, and we'll take your comments into consideration as we review our policies. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and hope to continue serving you in the future.

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great experience with our service department! It's always our priority to provide top-notch service and ensure our customers leave satisfied. We're thrilled that you noticed a positive change, and we appreciate your feedback. If you ever need anything else or have any questions, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience you've experienced with the vibration issue. Rest assured, our team is committed to resolving this matter for you. We appreciate your patience and understanding as we work to address the root cause of the problem. If you have any further concerns or questions, please don't hesitate to reach out. We're here to ensure your satisfaction with our service. Thank you for bringing this to our attention, and we look forward to resolving it promptly for you.