Laird Noller Ford of Lawrence - Service Center

Disappointing customer service. Main contact i spoke with might need training on how to put the customer first. Main contact i spoke with might need training on how to put the customer first. More

I had my oil changed in the quick land service and when I got home I lifted my hood and they didn’t even put my oil cap back on. It was still wrapped in a rag on the front edge of my truck. I have had many i got home I lifted my hood and they didn’t even put my oil cap back on. It was still wrapped in a rag on the front edge of my truck. I have had many issues with the quick service dept. More

Unhappy about wait time. 8:30app/after 11done for oil change tire rotationWhy have appointment 8:30app/after 11done for oil change tire rotationWhy have appointment More

Buying experience was not pleasant and won't buy there again. Service experience was okay. again. Service experience was okay. More

I ask three times at least for them to do the works package. Called said car was ready, ask again & they said sorry. Was not happy & made it very clear. They did get the oil changed once I complained b package. Called said car was ready, ask again & they said sorry. Was not happy & made it very clear. They did get the oil changed once I complained but not the works package so no tire rotation or fluid check or inspection. Not happy with service. More

Fantastic service! ! They are so kind, prompt, and vacuum my car before I leave! Always a good experience! ! They are so kind, prompt, and vacuum my car before I leave! Always a good experience! More

Good service! I have been here for more than 5 times. Im very satisfied with their service I have been here for more than 5 times. Im very satisfied with their service More

Service has always been professional and all of my concerns/questions answered at each appointment concerns/questions answered at each appointment More

The service department is easy to get ahold of and they find a way answer any questions. find a way answer any questions. More

Amber has made a huge difference in the experience. Shuttle service very helpful as well Shuttle service very helpful as well More