Laird Noller Ford of Lawrence - Service Center

Can’t get them to stop texting and calling my number! I have stated on a number of occasions that the number they continue to contact is for the wrong person. I have given them my husband’s number and my I have stated on a number of occasions that the number they continue to contact is for the wrong person. I have given them my husband’s number and my husband has told them this is not the number to contact, but they continue to call and text me with vehicle updates and appointment reminders. This company does minimum at best to fix the trash they sold us and refuses to admit that their service documentation and follow up is subpar. I highly recommend you do not purchase any vehicles from Laird Noller Ford, as the parent company (Ford) will not honor their craftsmanship and continue to sell vehicles that fail. I say this because I have a paper weight in my front yard that had the transmission fail before the car was at 100000 miles and another that was a lemon in California, the problem was “fixed” and it was sent to Kansas for resale. LUCKY ME!!!! This vehicle has had multiple failed issues since then, including electrical contacts and a “leaking” turbo engine that did not meet the Ford definition of leaking for them to fix a known issue. Steer clear at all cost. Not worth the price you pay now for the price you will pay until you get rid of these vehicles. More

I got my oil changed and it was a pleasant experience. It did take a bit too long It did take a bit too long More

Give time to get miles on SUV for free oil change. I learned I had to pay for the oil change after they changed the oil. we paid for the service when we bought the SUV I learned I had to pay for the oil change after they changed the oil. we paid for the service when we bought the SUV More

Communication was poor. We weren't kept informed of the status of our vehicle. We had to make lot of calls and promised made to return calls never happened. Repair to the We weren't kept informed of the status of our vehicle. We had to make lot of calls and promised made to return calls never happened. Repair to the vehicle was very good but it took over 2 weeks to get our vehicle back. Pick-up and delivery was good. We would not have mind too much if we had another vehicle to use but we only had one. More

Service department was very helpful in getting the trifold cover installed on our maverick and helped in showing us how it worked trifold cover installed on our maverick and helped in showing us how it worked More

That was very, very pleased with the service I got. I think they are a 5 star. Service provider, I would recommend anybuddy who wants to be treated with respect and good service? To use laird Mill I think they are a 5 star. Service provider, I would recommend anybuddy who wants to be treated with respect and good service? To use laird Miller, Ford everything what's top-notch? Absolutely.The best service I have got from any dealer in honest. Opinion And courteous Service top notch And professional More

I have had mixed experiences with the service. I have taken it in for a regular oil change and tire rotation, then have a technician tell me that brakes need to be replaced and tires were getting I have taken it in for a regular oil change and tire rotation, then have a technician tell me that brakes need to be replaced and tires were getting worn, as well as an engine leak. Brakes and tires were less than two years and was upset that they needed to be fixed/replaced. When I went in for the brakes , another technician said they were fine and didn’t need anything. When I went for the diagnostic check, apparently whomever did the oil change did a poor job as the technician there spotted a couple of issues and had to redo the job. Engine leak was deemed nothing major. More like fluid sweating at a seam and should just keep an eye on it. More

Excellent service very well professional service & friendly staff, it would be nice to have senior discount 😉 friendly staff, it would be nice to have senior discount 😉 More

A mistake was made and when I noticed it, the representative helped to make it right during that same visit. representative helped to make it right during that same visit. More

Made online appointment but wasn't expected upon arrival. Hour and 15 min for oil change and tire rotation - longer than I would have liked but they made it work and the waiting area was comfortable. Updat Hour and 15 min for oil change and tire rotation - longer than I would have liked but they made it work and the waiting area was comfortable. Updates on progress friendly and appreciated. More