Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller Quick Lane! Providing excellent service and maintaining a friendly atmosphere are top priorities for us, so we're glad to know we hit the mark with you. Our team works hard to ensure quality work is performed on every vehicle, so it's great to hear that reflected in your review. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! If you ever have any questions or need assistance, feel free to reach out.

Laird Noller Ford of Lawrence responded

Thank you for your positive feedback! We're glad to hear that you've consistently had good experiences with us and that you find our approach to transparency regarding work performed or recommended repairs valuable. Providing clear and honest communication is important to us, and we're pleased to know that it's reflected in your interactions with our team. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you in the future!

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience with us! Thank you for sharing your feedback. Providing quick appointment turnaround and knowledgeable technicians is essential to us, and we're glad to hear that it contributed to making your experience great. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service for any future needs or major fixes. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and loyalty!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with our service. It's important to us that our customers receive accurate diagnoses and quality repairs. We'd like to learn more about your situation to ensure that we address any concerns you have and improve our service going forward. Please contact our management team at 785-843-3500 at your earliest convenience so we can discuss this further and work towards a resolution. We appreciate your feedback and the opportunity to make things right.

Laird Noller Ford of Lawrence responded

Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the quality of work performed by our team of skilled workers. Providing five-star service is what we strive for, and we're delighted that our Service Advisor made your experience exceptional from the moment you entered the service area. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We're delighted to hear that you found our team to be informative and nice. Providing excellent customer service is our top priority, and we're glad to hear that our parts department went above and beyond to find the part your car needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We're glad to hear that Amber provided clear and concise information about the repairs needed and worked with you to navigate the repair costs. While we strive to complete repairs promptly, we apologize for any inconvenience caused by the unexpected need for an additional part. Your patience and understanding are greatly appreciated. We're pleased to hear that despite the delay, you found the repair work to be superior. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and hope to serve you again in the future!

Laird Noller Ford of Lawrence responded

We're delighted to hear about your positive experience with us! Thank you for taking the time to share your feedback. Prompt and knowledgeable assistance is what we aim for, and we're pleased that we could assist you quickly and thoroughly, addressing all your questions with the information you needed. If you have any further inquiries or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're glad to hear that Quicklane was able to install the part for you. Your satisfaction is important to us, and we're grateful for your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

Laird Noller Ford of Lawrence responded

We're sorry to hear about the ongoing issue with your rear brakes and rotors despite having the front ones serviced. Your safety and satisfaction are our top priorities, and we want to ensure that this matter is resolved promptly. Please reach out to our management team at 785-843-3500 so we can address your concerns and work to find a solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.