Laird Noller Ford of Lawrence - Service Center

Very good service with warm and friendly staff. I’m happy with the results, and the shuttle bus was very helpful. There is still some room for improvement, especially when compared with Lexus, whic I’m happy with the results, and the shuttle bus was very helpful. There is still some room for improvement, especially when compared with Lexus, which is another car brand in my family. More

They contacted me for a recall that needed done on my vehicle. Got it done in good time and provided a ride home for me while work was being done. vehicle. Got it done in good time and provided a ride home for me while work was being done. More

Would not recommend. Sold me a used car and did not mention whatsoever that there is not a second key. Once we closed a deal I asked about the second key and they said I Sold me a used car and did not mention whatsoever that there is not a second key. Once we closed a deal I asked about the second key and they said I had to pay for it. They charged $200 for a key that should have came with it. Very slimy that they knew it didn’t have a second key and never mentioned it. 1 star. More

I it’s an OK dealership I’m buy my stuff there sometimes my car service there my car service there More

Amazing people, amazing customer. Just awful pricing on everything. You have no grasp on market pricing. Just awful pricing on everything. You have no grasp on market pricing. More

They were on time, on schedule, delivered perfectly and very pleasant to deal with throughout the process very pleasant to deal with throughout the process More

Pleased with the inspection and diagnosis of the current problem. Will be having other recommended service procedures done. problem. Will be having other recommended service procedures done. More

I took my Lincoln in to have recalls checked. My car is running fine and Im happy Laird Nollar made sure I didn't have any issues Khrista was so helpful and nice My car is running fine and Im happy Laird Nollar made sure I didn't have any issues Khrista was so helpful and nice More

We had an issue with the vehicle and the service department scheduled it in quickly and had the repairs done in a timely matter department scheduled it in quickly and had the repairs done in a timely matter More

As a new customer, I was treated with some respect and dignity. Since the sale of their vehicle was completed and the dealership signed a contract to purchase my vehicle, I’ve been treated like I no long dignity. Since the sale of their vehicle was completed and the dealership signed a contract to purchase my vehicle, I’ve been treated like I no longer have value as a customer. I purchased my 2019 Lincoln from this dealership on July 26th and at that time they agreed in writing to purchase my current vehicle from me for $8,500 as a completion of the deal. I asked for $12,000 and we settled on $8,500. I reveived a signed letter acknowledging that deal for my vehicle that stated I would receive payment by the end of day Tuesday, July 29th. On Monday, July 28th I drove to Lawrence to have service look at my onboard computer as I was having issues with the display/navigation system. The vehicle’s system had to be rebooted and needed a software update. During my wait time I checked in with Mykala (?), and she referred me to Caden Fisher and said he would handling the transaction for them on. Caden told me he would let me know when to pick up the check for my vehicle. On the 31st I called him 4 times and when he finally called me back, he stated that the “bank” had mailed the check. Since Aug 4th I’ve tried to call Caden Fisher and Dylan Hunt a total of 14 times and to date not one return call nor have I received the check from the bank. This is total disrespect and disregard for me as a customer and person. I feel like they are trying to steal my vehicle by not paying what they promised. It’s sad to know this is how Laird Noller handles business and treats its customers! I would not recommend anyone do business with this establishment. Perhaps my next recourse will be contacting the BBB and an attorney! More