Laird Noller Ford of Lawrence - Service Center

After getting some service work done on my Lincoln, I informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my extended warranty period. Then, when I actually got the vehicle in, after I had reached the end of the extended warranty period, I was denied any coverage from the warranty because I was over the mileage limit for the warranty. I informed them that I had indeed mentioned this to them while the warranty was still valid. I fully understand that the extended warranty company, Millennium, has the say as to what is covered. I feel the dealership should go to bat for me because they were made aware before the warranty expired. The problem was supposedly advanced to the service manager, but I haven't been afforded the courtesy of any contact from them. Be very wary of having service done here. More

Shelby was very helpful and knowledgeable. I would recommend Laird Noller to all my friends. I would recommend Laird Noller to all my friends. More

on time, courteous staff work done well its nearby and easy to get to thats it easy to get to thats it More

Organized, friendly, easy to schedule, competent work. Nice waiting area, completed work in a timely manner Nice waiting area, completed work in a timely manner More

The staff were friendly, the work completed was fast, efficient, and top notch! Could not have asked for a better experience. efficient, and top notch! Could not have asked for a better experience. More

The lady that helped check me in (longer dark hair, had a daughter in school) was so helpful and nice. Her communication skills about timing and where to go were also much appreciated! daughter in school) was so helpful and nice. Her communication skills about timing and where to go were also much appreciated! More

Easy to schedule and love the fact you can schedule online, fast and efficient day of service. online, fast and efficient day of service. More