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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
886 Reviews

886 Reviews of Laird Noller Ford of Lawrence - Service Center

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January 30, 2025

Erica Trimble did a great job with communication. Appreciate Larry help give me a ride! More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Trimble
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Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review and we look forward to being your chosen service center for years to come!

January 30, 2025

Jessica Jacob's is the best always polite, helpful and considerate. Always wanting to give the water away. More

by tmwelch04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
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Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing kind words about Jessica. She always goes above and beyond to provide a great car buying experience!

January 30, 2025

Amber at the service desk is always amazing! Kudos to the person who is my tech. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind review. We appreciate your time and business!

January 30, 2025

Took 2 months to get my car back, no sense of urgency on jades part. Got it back sold it. No sense if security with it ! More

by SHERIRHOLLADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

Sherri, We apologize for your recent experience and would like to do what we can to make it right. Please contact me at aneice@lairdnoller so that we can dive deeper into this.

January 29, 2025

I took my Mazda in for an oil change and 100,000mile inspection @ 7am. They were overwhelmingly busy so called to confirm it was ready to pick up early afternoon (yes). Paperwork from inspection indicat More

by catalina_los_ojos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Mitchell
Report | Print
Jan 30, 2025 -

Laird Noller Ford of Lawrence responded

We are certainly sorry to hear you felt deceived. We use Mazda OEM parts and make Mazda recommendations, using technology approved by the manufacturer of your vehicle. If I can provide additional information for you to address your concerns please reach out at customerconcerns@lairdnoller.com. My name is Angela. We certainly respect your right to seek an alternate opinion and are happy that you feel comfortable in your decision not to move forward with the recommendations. We wish you all the best with your Mazda.

January 28, 2025

They got my vehicle in quickly. Communicated with me throughout the day and have repairs completed on time. Customer service advisors were friendly and cheerful. More

by tammycraig97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Report | Print
Jan 29, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your 5 star review. We value your feedback about our communication and we hope to see you again for your next service!

January 28, 2025

Worked with me, did a great job and I appreciate the technician video of the inspection. Appreciate their efforts. More

by codylewis017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell, Patrick the master tech.
Report | Print
Jan 29, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your 5 star review. We value your feedback and we hope to see you again for your next service!

January 26, 2025

Hailey was very helpful ans sweet. She kept us updated on the status of the vehicle. More

by ELAINE FRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing Hailey and for sharing your positive experience with our service department. We appreciate you taking the time very much!

January 26, 2025

Fast and efficient. Service staff was very friendly and accommodating. Will definitely be bringing my vehicle back. More

by edulin98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Neice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Fraley, Sarah Clark, Josh Andrew
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Jan 28, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department. We appreciate you taking the time very much!

January 25, 2025

Katlyn was awesome. Also the service guy who programmed my fobs is way “cool” for what he did and with care and thoughtfulness. Thanks for putting my old broken fob back More

by miltons123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn was awesome and the service man that programmed my fobs
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Jan 28, 2025 -

Laird Noller Ford of Lawrence responded

We sincerely appreciate you taking the time to share your positive experience with our service team! Your kind words mean a lot to us, and we’re grateful for the opportunity to serve you.

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