Back

Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
842 Reviews

842 Reviews of Laird Noller Ford of Lawrence - Service Center

Sort by
December 10, 2024

Service writers need additional training and information about the pricing and programs available . Pleasant but uniformed More

by sbehrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick lube, davon
Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear that your experience didn’t meet your expectations. We truly value your feedback and would love to understand your concerns better. Please email me at amancuso@lairdnoller.com My name is Angela and I would like to learn more about your experience.

December 10, 2024

My service was great and very fast! My advisor Amber was informative and very kind! More

by Shealee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Mitchell
Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

The service department, especially Kaitlyn, really prioritized customer safety and really went above and beyond to make the experience a good one. More

by mbonura0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn smith
Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

I had a great experience with the service. They found and resolved the problem in a timely manner. Nice job, I liked working with them! More

by BMANN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
Dec 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 08, 2024

Did a great job getting the truck fixed and going so we could get back on the road More

by Pinehurstmedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 07, 2024

The truck got in and out in a little over an hour. I think that was good time. There weren't fingerprints all over the hood. The floor mat wasn't dirty, the steering wheel wasn't sticky, and I didn't More

by MRDETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to review your experience at our service department. We are so glad it was a positive one!

December 06, 2024

Jade was very helpful in getting my vehicle serviced and setting up another appointment for further repairs! And giving me an accurate quote so I knew what kind of financial obligation I had ! More

by sag00758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade in service
Dec 07, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership! We appreciate you very much!

December 06, 2024

When I purchased my Mazda, I didn’t want to pay the $3500 for maintenance. They had a Finance said they were due five years or 60,000 miles for like tire rotation and oil changes which is what we’ve always h More

by dhoxworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Fraley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Laird Noller Ford of Lawrence responded

Please reach out to me directly. My name is Angela and my email is amancuso@lairdnoller.com We cannot locate your record of service by your username alone. We are sorry to hear you felt badly about your experience however we do not sell new Mazdas. We have really tried to understand your review and we ARE as honest and transparent as they come when it comes to pricing so we'd appreciate an understanding of how we can improve since you felt so strongly. Several of the people you mentioned haven't worked for the dealership for some time now, so we just want to be sure we are addressing the correct people. Looking forward to your response. Thank You

December 05, 2024

Was done in about an hour and half on the same day, so very convenient, only problem was they did not reset the engine light, but I got it done . Thanks. More

by alonzomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 04, 2024

Jessica wad very helpful and I will ask for here when I'm ready to buy. Did not like the paperwork fee quoted of $899.00. More

by r.schehrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership! We appreciate you very much and do try to be as transparent as possible with our fees and pricing. Thank You

2
...