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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
900 Reviews

900 Reviews of Laird Noller Ford of Lawrence - Service Center

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September 10, 2024

Great crew …sharp tech they make it easy! Good pricing with very good service. Thanks More

by palmtrees4mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Sep 14, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to leave a great review. We are so glad that you had a positive experience.

September 07, 2024

The young kids at the desk were so friendly and helpful and very clear about the price! More

by nanninga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You so much for taking the time to review us! We are very excited about the amazing team we have built and appreciate your recognition!

September 07, 2024

The phone was answered! ! A BIG Plus.🥰 Much attention to detail. Clear explanations. Excellent shuttle service. Women employed. More

by SandraLPL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for taking the time to leave a great review for our service department. We are glad you were able to utilize our shuttle service and found it helpful! We look forward to assisting you again next time.

September 07, 2024

Great sales and service departments and responsive to our needs and any service is right the first time. More

by heider5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for taking the time to review our service department! We are so glad that you felt taken care of and are happy with the service we provided.

September 06, 2024

The staff are super helpful and nice. After going to the wrong location (totally my fault), they were able to squeeze me in. The staff were very infor.ative on everything and explained wh More

by KLEGG210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember all the names of the people, but I know 2 of them were new and in training. One was a service rep who I worked with, and the other was training to be the supervisor I believe. , Josh Andrew
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Accidents happen! We understand sometimes there can be location confusion and are so glad we were able to get you taken care of in a timely manner. We will see you next time!

September 06, 2024

Three hours for a scheduled oil change is NOT 'quick' service. Tire tread depth measurement was either botched or faked. Cannot reccomend. More

by michaelporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry your service took longer than expected. We are always striving to be the best we can and would like to hear more about your experience and how we can make it right. Please reach out to me directly at amancuso@lairdnoller.com, my name is Angela. Thank You and we hope to hear from you.

September 06, 2024

Got me in quick and took care of me as fast as possible, really appreciate their time, hospitality and effort my service advisor was Jade Collie and she was very helpful an awesome to deal with, plus the la More

by Denningjerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to leave an excellent review for our service department. We look forward to working with you again.

September 04, 2024

In transition with remodeling but doing the best they can.. Parts department reaLLY GOOD. VERY HELPFULL More

by REALGAMKDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for taking the time to review our parts department. We appreciate your patience during the remodeling! We are excited for all the enhancements we are making to ensure we can better serve our customers.

September 01, 2024

The service department had overbooked the date for my first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new a More

by diane
Recommend Dealer
Yes
Employees Worked With
Amber, Jade
Sep 01, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your candid and honest review Diane, we are so glad Amber was able to get you scheduled and we are contiuously working to streamline our appointment process so we appreciate your patience very much!

September 01, 2024

The only place I go to for my car to get fix. The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You More

by ryanweinmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for the excellent review! We are so glad Amber takes care of you and that you feel part of the family!

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