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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
921 Reviews

921 Reviews of Laird Noller Ford of Lawrence - Service Center

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October 16, 2024

They were very helpful and kind. My service advisor Katlyn was informative and took care of me and my car. More

by Barefoot Arkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde, Amber, Katlyn
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Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such an excellent review! We appreciate your trust in us very much!

October 15, 2024

Your web site is misleading/confusing for Mazda owners, but it may not be an issue for me much longer. The fact that you are no longer a Mazda dealer and that the Model 6 is no longer made means that I wi More

by wpklein4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall, but she was very good
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Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

Sorry for any confusion, while we do not currently sell New Mazdas anymore we are still a Mazda Warranty facility. So we do work on Mazdas in our service department in Lawrence whenever necessary. Hopefully we can still earn your business on the Mazda Service Side. Thank You for taking the time to leave a review and we hope to see you in our service department.

October 15, 2024

Amazing service and amazing office personnel. Communication was top notch. Will return for service always. More

by mitchell71887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave us a review. We are grateful you chose us for your recent service visit.

October 14, 2024

Great service for the customer. Friendly staff and gets the work done quickly and spot on. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave us an excellent review!

October 14, 2024

$190 inspection fee to diagnose why my car won’t start is high, then not to waive the fee or apply it to my work order is absurd once I gave the OK to repair my car. More

by Matt Harmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
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Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

We aim to be as competitive as possible with our pricing. If there is anything you feel we could have done better please email me at amancuso@lairdnoller.com. My name is Angela

October 10, 2024

I received amazing service at the Laird Noller Ford of Lawrence center where I bought my Ford Bronco from Diana Quinn and Chris Charay! Would not change a thing. Great service great people! Thank you! More

by emilylw08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Quinn, Chris Charay (BOTH FIVE STARS)
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Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for taking the time to leave Diana a review! We appreciate your business! Enjoy your new Bronco

October 10, 2024

Refused to pay partial tow bill after vehicle was towed after driving vehicle 50 miles. More

by tbeal79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ali Aljizani
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Laird Noller Ford of Lawrence responded

Please email me ASAP at amancuso@lairdnoller.com my name is Angela and I would like to know more about your experience. Thank You.

October 08, 2024

Always detailed. Sometimes 2 hours for a Quick Lane oil change is testing. Glad for your referral system and willing to help with questions. Thanks More

by dpaige1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
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Oct 10, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave us a great review despite the wait!

October 07, 2024

Very good service on my Ford Fusion. The service was finished when they told me it would be. More

by SBDEWITT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon Davis
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Oct 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you very much for taking the time to leave such a great review

October 05, 2024

Everyone was very nice and great to work with. I appreciate not being pressured into service on my high mileage ($182k) car. More

by mpcriswell82
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Oct 07, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for taking the time to leave such a great review. We look forward to working with you again in the future.

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