Laird Noller Ford of Lawrence - Service Center

Disappointing service once again. Scheduled an appointment 10 days in advance to have all 4 tires replaced and was called the afternoon before asking if I would be willing to move my Scheduled an appointment 10 days in advance to have all 4 tires replaced and was called the afternoon before asking if I would be willing to move my appointment to a later time or date because they booked 12 services in the 8am time slot and only have 3 service technicians. This is a consistent occurrence with this dealership and will definitely seek better service elsewhere moving forward. More

I would have Ben more satisfied, but it took over an hour together an oil change. together an oil change. More

People were nice and helpful. Service was timely. Thank you for every thing you did. Service was timely. Thank you for every thing you did. More

Chris is doing great things to turn this dealership service department around. I will continue to try repairs here when necessary. Jeremy in service was outstanding addressing my concerns in a profes service department around. I will continue to try repairs here when necessary. Jeremy in service was outstanding addressing my concerns in a professional manner. More

Cleane, friendly service, and I did not have to wait a long time. I always enjoy the free coffee bar. long time. I always enjoy the free coffee bar. More

I received the service summary. A recommended service showed “denied”. I was never contacted about the recommended service to deny OR approve it. Dishonest. Poor customer service. A recommended service showed “denied”. I was never contacted about the recommended service to deny OR approve it. Dishonest. Poor customer service. More

Jayde is a phenomenal service rep, and Amber is very knowledgeable about Mazda repairs. Excellent! knowledgeable about Mazda repairs. Excellent! More

The tech did a good job but Hailey Smith did not follow up on another issue I was having with the Topeka dealership. After my experience with them I will never use or recommend Laird Noller to anyone. up on another issue I was having with the Topeka dealership. After my experience with them I will never use or recommend Laird Noller to anyone. More

kept me informed and provided me with a loaner car while my car was waiting on parts for a warranty repair. Josh did a great job. my car was waiting on parts for a warranty repair. Josh did a great job. More

The quality of the work was great, but poor communication. My appointment was scheduled 3 weeks ago, set for 7am. But they didn’t get to my car that day and no one called me until I finally cal communication. My appointment was scheduled 3 weeks ago, set for 7am. But they didn’t get to my car that day and no one called me until I finally called at 3pm when I asked for my car to be ready. They told me they couldn’t get to it that day. I understand being short handed, but the lack of communication is disappointing. Just call and say you will need to reschedule before I was without a vehicle for 2 days. They did finish my car the following day by 4pm. More communication please! More