Laird Noller Ford of Lawrence - Service Center

Dropped off vehicle for oil change, tire rotation and software update the night before the appointment. They said the vehicle would be done the next day for pickup and I would receive text updates. Neve software update the night before the appointment. They said the vehicle would be done the next day for pickup and I would receive text updates. Never received a text notice, so I both text and called later that next day to confirm my vehicle was done before driving 20 miles to pick it up. I needed the vehicle to go out of town (which I had shared with them when I dropped off the vehicle). Got a call mid morning the day after the vehicle was to be finished. Had to find another vehicle to go out of town. To finish this nightmare, the software update to fix the issue with the electronic dash read out freezing - did not work. I now have another appointment a week out. More

Did not resolve the issue did not work with me and did not listen to my concerns not listen to my concerns More

Always great service. Very responsive to our needs and provide the best options based on our needs. Very responsive to our needs and provide the best options based on our needs. More

Went in to look around and possibly buy a car, the sales department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoot department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoothly and met satisfaction. More

Way too much money for a transmission flush $445. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. More

Did not complete full synthetic oil service as requested. Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should b Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should be included in the service. Recommended I have transmission maintenance performed that your service department performed only 10K miles and 6 months prior. Recommended I replace my brand new cabin air filter. More

Service team has always been very helpful and they do a great job of communicating with you great job of communicating with you More

This visit was much better than my last two. But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simpl But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simple oil change! This time same service was around an hour and 15 minutes-more normal. More

Purchased a used car from you was told any minor issues would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old battery which didn’t last a month. Then although it took a couple of weeks discovered the driver side door latch actuator was not working consistently. Apparently your sales department makes the call on fixing a problem that my car had when it was delivered. They basically told me to get lost. So before I even had the registration paperwork I had 2 problems neither fixed by your dealership. My next complaint will be to the BBB. More

Diana was very accommodating and helpful. She was the reason I bought from Laird Noller and not the other dealers I visited. She was the reason I bought from Laird Noller and not the other dealers I visited. More