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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
900 Reviews

900 Reviews of Laird Noller Ford of Lawrence - Service Center

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October 25, 2024

People were nice and helpful. Service was timely. Thank you for every thing you did. More

by JUNE.GERETY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Oct 28, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such a great review. We appreciate you very much!

October 24, 2024

Chris is doing great things to turn this dealership service department around. I will continue to try repairs here when necessary. Jeremy in service was outstanding addressing my concerns in a profes More

by ford#1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 28, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for taking the time to review us! We appreciate your kind words!

October 23, 2024

Cleane, friendly service, and I did not have to wait a long time. I always enjoy the free coffee bar. More

by MEC928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for the great review we really appreciate it!

October 22, 2024

I received the service summary. A recommended service showed “denied”. I was never contacted about the recommended service to deny OR approve it. Dishonest. Poor customer service. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davon Davis
Oct 22, 2024 -

Laird Noller Ford of Lawrence responded

Dan I am sorry to hear you had this experience. If you would like to elaborate more I would like to help if possible. Please reach out to me directly at amancuso@lairdnoller.com My name is Angela. Thank You

October 22, 2024

Jayde is a phenomenal service rep, and Amber is very knowledgeable about Mazda repairs. Excellent! More

by ERINFRIEDRICH77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde and Amber
Oct 22, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such an amazing review. We appreciate you choosing us for your service needs and are here for you next time you need us!

October 22, 2024

Great service friendly people. I went there to get a ford fusion that had higher mileage. And walk away with a chevrolet sonic with low mileage instead. I couldn't be happier. I wo More

by greywolf85203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton , Josh Andrew
Oct 24, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for choosing Noller Ford in Lawrence for your most recent vehicle purchase! We appreciate you vey much!

October 18, 2024

kept me informed and provided me with a loaner car while my car was waiting on parts for a warranty repair. Josh did a great job. More

by johnhl11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
Oct 19, 2024 -

Laird Noller Ford of Lawrence responded

Thank You so much for the excellent review. We very much appreciate you servicing your vehicle with us.

October 18, 2024

The tech did a good job but Hailey Smith did not follow up on another issue I was having with the Topeka dealership. After my experience with them I will never use or recommend Laird Noller to anyone. More

by FRANCHETT96
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Thomas, Josh Andrew
Oct 19, 2024 -

Laird Noller Ford of Lawrence responded

We are extremely sorry you were not followed up with and we assure this issue will be addressed. If there is further feedback you want to provide, my name is Angela and my email is amancuso@lairdnoller.com

October 17, 2024

The quality of the work was great, but poor communication. My appointment was scheduled 3 weeks ago, set for 7am. But they didn’t get to my car that day and no one called me until I finally cal More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Oct 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for your candid feedback. I assure you we take customer satisfaction very seriously and apologize for the lack of communication. I have forwarded this on to management. If I can be of further assistance please let me know. My name is Angela and my email is amancuso@lairdnoller.com

October 16, 2024

They were very helpful and kind. My service advisor Katlyn was informative and took care of me and my car. More

by Barefoot Arkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde, Amber, Katlyn
Oct 16, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such an excellent review! We appreciate your trust in us very much!

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