Laird Noller Ford of Lawrence - Service Center

Every thing ok. Was disappointed that the works package was so expensive. Please make sure I get my Forpass points Was disappointed that the works package was so expensive. Please make sure I get my Forpass points More

Brett was great to work with and took care of all all of my needs. my needs. More

My review is simple, I asked for an appointment to get my truck repaired, I was on time they took care of me in a good time and they were courteous. I will return. truck repaired, I was on time they took care of me in a good time and they were courteous. I will return. More

Work was ok. Price was totally unrelated to the $69 special. $19.40 for supplies is nuts. Had a visit with service mgr in main building. Good guy! Price was totally unrelated to the $69 special. $19.40 for supplies is nuts. Had a visit with service mgr in main building. Good guy! More

Great communication! I always knew exactly what the status of my vehicle was while it was being serviced! I always knew exactly what the status of my vehicle was while it was being serviced! More

Shannon was excellent to work with. Made the process smooth and easy. Communication has been great as well. Made the process smooth and easy. Communication has been great as well. More

Can’t get them to stop texting and calling my number! I have stated on a number of occasions that the number they continue to contact is for the wrong person. I have given them my husband’s number and my I have stated on a number of occasions that the number they continue to contact is for the wrong person. I have given them my husband’s number and my husband has told them this is not the number to contact, but they continue to call and text me with vehicle updates and appointment reminders. This company does minimum at best to fix the trash they sold us and refuses to admit that their service documentation and follow up is subpar. I highly recommend you do not purchase any vehicles from Laird Noller Ford, as the parent company (Ford) will not honor their craftsmanship and continue to sell vehicles that fail. I say this because I have a paper weight in my front yard that had the transmission fail before the car was at 100000 miles and another that was a lemon in California, the problem was “fixed” and it was sent to Kansas for resale. LUCKY ME!!!! This vehicle has had multiple failed issues since then, including electrical contacts and a “leaking” turbo engine that did not meet the Ford definition of leaking for them to fix a known issue. Steer clear at all cost. Not worth the price you pay now for the price you will pay until you get rid of these vehicles. More

I got my oil changed and it was a pleasant experience. It did take a bit too long It did take a bit too long More

Give time to get miles on SUV for free oil change. I learned I had to pay for the oil change after they changed the oil. we paid for the service when we bought the SUV I learned I had to pay for the oil change after they changed the oil. we paid for the service when we bought the SUV More

Communication was poor. We weren't kept informed of the status of our vehicle. We had to make lot of calls and promised made to return calls never happened. Repair to the We weren't kept informed of the status of our vehicle. We had to make lot of calls and promised made to return calls never happened. Repair to the vehicle was very good but it took over 2 weeks to get our vehicle back. Pick-up and delivery was good. We would not have mind too much if we had another vehicle to use but we only had one. More