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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
845 Reviews

845 Reviews of Laird Noller Ford of Lawrence - Service Center

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September 18, 2024

Super friendly helpful people. The atmosphere is laid back and everyone is willing to help. Service was quick. Tire rotation and oil price was good and fast. More

by deborrah.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave the excellent review. We appreciate your kind words very much.

September 18, 2024

Been buying our vehicles and getting service work from you for years now, always a pleasant experience. Jeremy's video looking over my car was pretty cool and very thorough, felt like my car was in good More

by refused
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy...I believe
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Sep 19, 2024 -

Laird Noller Ford of Lawrence responded

We are so glad you had a great experience. Thank You for taking the time to leave an excellent review!

September 13, 2024

I had a very nice and accommodating person helping me configure a key fob. Jayde was helpful in everyway! More

by Vlhunter00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde
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Sep 14, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words we are so glad you had a positive experience!

September 11, 2024

Service was fine, but: I asked for the same oil change, same service of my last visit. Then they charge me like $50 more than usual, They charge me $34 for the “free inspection” and $15 for some aditive t More

by Ocachiguango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier poor service, technician was good
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Sep 14, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry that you felt overcharged for services we aim to be as transparent as possible. If I can help further please reach out to me directly at amanacuso@lairdnoller.com, My name is Angela. Thank You.

September 11, 2024

I had a LN coupon for $70 works service. I got a bill for $120, saying the coupon did not apply to my Bronco Sport. This is a bait and switch tactic. More

by chipblaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None.
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Sep 14, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear the coupon was not clear on restrictions. Please send me an email directly at amancuso@lairdnoller.com, my name is Angela thank you.

September 10, 2024

Great crew …sharp tech they make it easy! Good pricing with very good service. Thanks More

by palmtrees4mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to leave a great review. We are so glad that you had a positive experience.

September 07, 2024

The phone was answered! ! A BIG Plus.🥰 Much attention to detail. Clear explanations. Excellent shuttle service. Women employed. More

by SandraLPL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for taking the time to leave a great review for our service department. We are glad you were able to utilize our shuttle service and found it helpful! We look forward to assisting you again next time.

September 07, 2024

Great sales and service departments and responsive to our needs and any service is right the first time. More

by heider5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell
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Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for taking the time to review our service department! We are so glad that you felt taken care of and are happy with the service we provided.

September 07, 2024

The young kids at the desk were so friendly and helpful and very clear about the price! More

by nanninga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

Thank You so much for taking the time to review us! We are very excited about the amazing team we have built and appreciate your recognition!

September 06, 2024

Three hours for a scheduled oil change is NOT 'quick' service. Tire tread depth measurement was either botched or faked. Cannot reccomend. More

by michaelporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry your service took longer than expected. We are always striving to be the best we can and would like to hear more about your experience and how we can make it right. Please reach out to me directly at amancuso@lairdnoller.com, my name is Angela. Thank You and we hope to hear from you.

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