Laird Noller Ford of Lawrence - Service Center

This visit was much better than my last two. But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simpl But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simple oil change! This time same service was around an hour and 15 minutes-more normal. More

Service team has always been very helpful and they do a great job of communicating with you great job of communicating with you More

Purchased a used car from you was told any minor issues would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old battery which didn’t last a month. Then although it took a couple of weeks discovered the driver side door latch actuator was not working consistently. Apparently your sales department makes the call on fixing a problem that my car had when it was delivered. They basically told me to get lost. So before I even had the registration paperwork I had 2 problems neither fixed by your dealership. My next complaint will be to the BBB. More

Diana was very accommodating and helpful. She was the reason I bought from Laird Noller and not the other dealers I visited. She was the reason I bought from Laird Noller and not the other dealers I visited. More

The severs people were very nice but when I checked prices you very high and they said they had the best prices or they would match it I want the best price the first time prices you very high and they said they had the best prices or they would match it I want the best price the first time More

Service and employees have been outstanding for me for nearly 40 years! Always courteous and professional! nearly 40 years! Always courteous and professional! More

Everyone was very helpfull and courtious. The work was done in a timely fashion. The rides I was given were done quickly. The work was done in a timely fashion. The rides I was given were done quickly. More

I scheduled an appointment, which I arrived on time at, then I was told that they overbooked themselves and I had the option to come in the next morning. There was no flexibility or compensation for a mist then I was told that they overbooked themselves and I had the option to come in the next morning. There was no flexibility or compensation for a mistake that they made. I then asked about a loaner to which I was told there is a waitlist that is approximately 2 weeks long. I was then asked when I bought the vehicle implying that if I had bought the vehicle through them that I would then be able to get a loaner vehicle. More

Did a great job diagnosing and fixing my truck in a timely manner. Great communication throughout the process as well timely manner. Great communication throughout the process as well More

Super friendly helpful people. The atmosphere is laid back and everyone is willing to help. Service was quick. Tire rotation and oil price was good and fast. The atmosphere is laid back and everyone is willing to help. Service was quick. Tire rotation and oil price was good and fast. More