Laird Noller Ford of Lawrence - Service Center

Laird Noller Ford of Lawrence responded

Thank you for your review! We're glad we could get your vehicle in for the recall and take the time to ensure everything was repaired correctly. Your safety and satisfaction are our top priorities. We appreciate your trust and look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand how frustrating it can be to deal with a vehicle that won’t start, especially when the battery is fairly new. When your Mazda was towed in after hours, we offered a free battery test to help identify the issue, and our technicians found that the battery had completely failed. Since the battery was replaced about six months ago by another provider, we offered to return it to you for a small core fee in case you wanted to pursue a warranty claim with the original battery shop, but we completely understand your decision to move forward with replacing it here instead. After the replacement, we also performed a parasitic draw test to check for any underlying electrical issues and found nothing out of spec at that time. However, we did let you know that some Mazda models can experience intermittent issues with certain modules not shutting off properly, which could cause the battery to drain unexpectedly. If the issue returns, that may require additional diagnostics to pinpoint. Our goal is always to get your vehicle back to you in reliable condition, and we appreciate the opportunity to assist. If you have any further concerns, please don’t hesitate to reach out—we're here to help. We're sorry if these were not relayed to you properly during your visit.

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We're thrilled to hear that you've consistently had a great experience with us. Jade and Hailey will be so happy to know their efforts are appreciated—they truly care about taking great care of our customers. We look forward to seeing you and your family again next time!

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback. We understand how inconvenient it can be to make multiple trips, and we apologize for the frustration this caused. Upon reviewing your service history, we did complete an oil change during one of your previous visits. We understand your point that it would have been more convenient to coordinate the oil change with the dye service, and we will take your feedback into account to improve scheduling and communication for our customers. We appreciate your patience and the opportunity to serve you.

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re happy we could get you scheduled quickly and take care of your oil change without delay. We appreciate your kind words and look forward to helping you again next time!

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We’re thrilled to know you had such a positive experience and appreciate your kind words about our team. We look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We appreciate your patience with appointment timing and are glad to hear that overall you’ve had a great service experience. We’ll continue working to make your visits even smoother and look forward to serving you again!