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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
1,013 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,013 Reviews of Laird Noller Ford of Lawrence - Service Center
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July 29, 2025
Thanks for getting me in without an appointment! Might have done the rake job recommended, but was double the cost of a brake job recently done at Toyota for my wife’s RAV4. Might have done the rake job recommended, but was double the cost of a brake job recently done at Toyota for my wife’s RAV4. More
by dspencer1950
Verified CustomerEmployees Worked With
Name of service writer no indicated
July 28, 2025
The complaint I have, is that the people that answer the phone need to have a better ability to listen and follow instructions. If something is unclear, they cannot be afraid to ask questions, or for help. phone need to have a better ability to listen and follow instructions. If something is unclear, they cannot be afraid to ask questions, or for help. My truck could have been done in one day, instead it took two. Service was good. More
by EVERETT.DEXTER
Employees Worked With
July 27, 2025
Everyone was AWESOME putting in all the hard work to get me into a car! Thank you all! me into a car! Thank you all! More
by rmendoza002.rm
July 26, 2025
It’s okay, that’s it nothing special. Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what th Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what the right hand is doing. More
by FOODPAWS
July 25, 2025
Upon arrival, the person behind the counter was friendly, accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everythi accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everything taken care of without having to make another appointment. My car is back to healthy! More
by maxfridell.ks
Employees Worked With
July 25, 2025
Great Prices, Great Financing. The customer service team was exceptional. I had the best car buying experience ever! The customer service team was exceptional. I had the best car buying experience ever! More
by jboyt62
July 24, 2025
I would love to see this dealership service dept value a customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualif customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualified (not sure why a VIN check wasn’t enough?), then they had to order the part (nobody told me they wouldn’t have it that day), then I had to come back in. They wanted all day, and it took three hours. So, two trips in after taking off work to do a job that Ford insisted needed done. On day of, I came back in and it took 3 hrs when they asked for all day. Then, no less than 30 min to have someone just bring my vehicle to me at the end, as I stood there waiting, ultimately offering to retrieve it myself. I would suggest that there be a bigger effort to be efficient with your customer’s time. That would lead me to using the dealership for all my other work. As it is now, I try to avoid the dealership because I know I’ll have less sitting and waiting in smaller shops where I’m not a small fish in a big pond. More
by F150
Employees Worked With
Service team - especially car runners.
July 22, 2025
Loved that they stutter you, and very friendly and knowledgeable employees who take time for you. knowledgeable employees who take time for you. More
by onemotherteresa
July 22, 2025
After getting some service work done on my Lincoln, I informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my extended warranty period. Then, when I actually got the vehicle in, after I had reached the end of the extended warranty period, I was denied any coverage from the warranty because I was over the mileage limit for the warranty. I informed them that I had indeed mentioned this to them while the warranty was still valid. I fully understand that the extended warranty company, Millennium, has the say as to what is covered. I feel the dealership should go to bat for me because they were made aware before the warranty expired. The problem was supposedly advanced to the service manager, but I haven't been afforded the courtesy of any contact from them. Be very wary of having service done here. More
by rjones32
Employees Worked With
