Laird Noller Ford of Lawrence - Service Center

Service was quick and easy. Didn’t even need an appointment for the Quicklane. Great job. Didn’t even need an appointment for the Quicklane. Great job. More

Easy to make appointment. Fast and efficient service. Kind and friendly staff. Couldn’t ask for more! Fast and efficient service. Kind and friendly staff. Couldn’t ask for more! More

Nothing but problems trying to buy a car. Would not recommend anyone to buy from them Would not recommend anyone to buy from them More

They worked very hard to correct the problems and staid in contact with me through the process. in contact with me through the process. More

Laird Noller ford collects good people. Everyone I have met there was friendly and competent Everyone I have met there was friendly and competent More

Amber did a great job of making sure all my concerns were on the ticket for the service tech, she even remembered me in general from former visits. She did a good job following up with me when she left for l on the ticket for the service tech, she even remembered me in general from former visits. She did a good job following up with me when she left for lunch and letting me know the status of my vehicle and who would take over if anything changed while she was out. Jayde took over when my vehicle was completed and made sure to go over everything and ensure that the part that is needing replacement was ordered, and that Amber would call me when the part arrives so we can schedule that repair. More

All personnel were customer-focused and knowledgeable. They kept me informed of the progress on my car. They kept me informed of the progress on my car. More

Recall was for 2 different issues. Resolved one. The other has been back ordered since February! It’s very visible (piece on side of windshield). Frustrating. Resolved one. The other has been back ordered since February! It’s very visible (piece on side of windshield). Frustrating. More

They called me to schedule a fix for a recall, and kept bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I could wait for probably around 2 hours while they went to get the part, or I could schedule a new time to have it repaired. This was very frustrating because I asked to have this fixed when I bought the car, and the salesman didn't care at all about it, but then they call me 8 months later and insist that it get fixed as soon as possible, but then don't have the part to fix it at the scheduled appointment. I probably wouldn't take it back there again to get anything fixed. More