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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
897 Reviews

897 Reviews of Laird Noller Ford of Lawrence - Service Center

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March 07, 2025

Amazing dealership I purchased my vehicle here and service it here, I would highly recommend for anyone looking for a well rounded service department. More

by trimbleev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 06, 2025

Fast and friendly service. Service counter staffed by knowledgeable and friendly Laird Noller employees, who seem to love their job. More

by sharkmsm1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 05, 2025

Staff was very accommodating and helpful. Worked with Kaitlyn very friendly! Would recommend service dept very highly. More

by fielderkcmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 04, 2025

The service department has always been helpful and gets issues resolved. I appreciate Jayde and the service team. More

by amyb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde Collie
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 02, 2025

Told $3000 worth of repairs was essential - including replacing all breaks. Took it o another shop - breaks have over a year left on them - price quoted to replace breaks at other shop was half and the w More

by Euphonium9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at customerconcerns@lairdnoller.com

March 01, 2025

Was easy to get in & they did a recall repair quickly. However, their web scheduling site didn't have an option to choose a Recall Repair. More

by IM in KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for sharing your positive experience with Ford Lawrence! We will look into adding that system online soon! As a way to help keep you updated with recall data Please email me directly at amancuso@lairdnoller.com. I am the marketing director and my name is Angela .... customer feedback and is invaluable to us, in the meantime we will make sure our recall center can keep a lookout for your vehicle specifically. Thank You ~ We appreciate you very much!

March 01, 2025

Haliey was awesome. She kept me updated the whole time and made sure everything went as planned!!! More

by rkuckelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad Hailey kept you informed and ensured everything went smoothly. We appreciate your support!

February 27, 2025

Kylee and the whole crew are so sweet to talk to to and help with my new bronco. Will definitely be coming back for any future purchases. More

by Selena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

February 25, 2025

I have had poor experiences in the past but this most recent one with the service dept was awesome! Jayde was wonderful keeping me apprised of the situation with my vehicle! More

by mpmict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

February 22, 2025

Diagnosed problem quickly, implemented plan to resolve issues. Pleasant customer service that provided timely updates. More

by wsbowers56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 24, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad we could quickly diagnose and resolve the issue while keeping you informed. We appreciate your support!

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