Laird Noller Ford of Lawrence - Service Center

It’s okay, that’s it nothing special. Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what th Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what the right hand is doing. More

Great Prices, Great Financing. The customer service team was exceptional. I had the best car buying experience ever! The customer service team was exceptional. I had the best car buying experience ever! More

Upon arrival, the person behind the counter was friendly, accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everythi accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everything taken care of without having to make another appointment. My car is back to healthy! More

I would love to see this dealership service dept value a customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualif customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualified (not sure why a VIN check wasn’t enough?), then they had to order the part (nobody told me they wouldn’t have it that day), then I had to come back in. They wanted all day, and it took three hours. So, two trips in after taking off work to do a job that Ford insisted needed done. On day of, I came back in and it took 3 hrs when they asked for all day. Then, no less than 30 min to have someone just bring my vehicle to me at the end, as I stood there waiting, ultimately offering to retrieve it myself. I would suggest that there be a bigger effort to be efficient with your customer’s time. That would lead me to using the dealership for all my other work. As it is now, I try to avoid the dealership because I know I’ll have less sitting and waiting in smaller shops where I’m not a small fish in a big pond. More

Loved that they stutter you, and very friendly and knowledgeable employees who take time for you. knowledgeable employees who take time for you. More

Michelle was wonderful she listened to what I wanted and accomplished it in a very short amount of time accomplished it in a very short amount of time More

Was traveling and needed an oil change. Walked in without an appointment. They got me right and right out happy with their service Walked in without an appointment. They got me right and right out happy with their service More

Everyone was so nice and new what they were doing. Will tell people laird noller Will tell people laird noller More

Very easy, professional and helpful. They took very good care of me and kept me informed the entire time. Great service. They took very good care of me and kept me informed the entire time. Great service. More