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Laird Noller Ford of Lawrence

Lawrence, KS

4.0
1,617 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,617 reviews

October 03, 2024

Did not resolve the issue did not work with me and did not listen to my concerns More

by lwagner7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alayn Renteria
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

We are extremely sorry to hear about your experience. We do our best to resolve service issues in a timely manner. If you would like to elaborate further on how we can make this right please reach out to me directly at amancuso@lairdnoller.com my name is Angela.

October 03, 2024

Always great service. Very responsive to our needs and provide the best options based on our needs. More

by Rseaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for the excellent review and for choosing our dealership!

October 02, 2024

Went in to look around and possibly buy a car, the sales department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoot More

by Randy Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Mitchell
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for the excellent review Randy we are so glad you had such a great experience!

September 30, 2024

Way too much money for a transmission flush $445. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. More

by garykimcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Inflation is awful. We try and remain competitive and truly appreciate that you recognized our staff's efforts with 5 stars, We are all doing the best we can!

September 30, 2024

Did not complete full synthetic oil service as requested. Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should b More

by schmitza124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daron Davis
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Please feel free to contact me directly. We strive for 10/10 customer satisfaction. My name is Angela and my email address is amancuso@lairdnoller.com. Thank You

September 29, 2024

Service team has always been very helpful and they do a great job of communicating with you More

by Rjkmcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such an excellent review.

September 29, 2024

Easy and pleasant. Eddie and Ali were great. Found a dealership to be loyal too. More

by sargcan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for the excellent review and kind words about Eddie and Ali.

September 29, 2024

Worked hard in locating the type of truck I wanted and getting it there quickly. More

by morris.del
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Beene
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave a review. We are so glad you had a positive experience.

September 29, 2024

This visit was much better than my last two. But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simpl More

by debklahr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Thank You for the kind words. We are always striving to be better so your feedback is extremely important!

September 29, 2024

Team made it easy to conduct an out-of-state purchase. They were quick to come to a reasonable deal, and they kept things very simple. Communication could have been a bit more proactive on final steps of More

by evan.m.rowe
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon Hayden, Nick Dimitras
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Out of state can be difficult but we are glad you had a great experience. We are always striving to be better so your feedback is extremely important!

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