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Laird Noller Ford of Lawrence

Lawrence, KS

4.1
1,815 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,815 reviews

March 10, 2025

Jessica was great to work with. She was responsive and very helpful. My experience overall was very good. No hidden surprises or issues.. everyone was straightforward and easy t More

by JDC_78666
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your great feedback! We're glad Jessica was helpful and that your experience was smooth and hassle-free. We appreciate your support and look forward to serving you again!

March 07, 2025

Thank you for such a wonderful experience. Everything went so smoothly. Thumbs up.Thank You More

by alyson4evr29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 07, 2025

Amazing dealership I purchased my vehicle here and service it here, I would highly recommend for anyone looking for a well rounded service department. More

by trimbleev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 06, 2025

Fast and friendly service. Service counter staffed by knowledgeable and friendly Laird Noller employees, who seem to love their job. More

by sharkmsm1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 05, 2025

Jessica was very easy to work with. She was clear and concise in her communications and worked to get questions answered quickly. She followed through and was very accurate in her des More

by ccady54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 05, 2025

Staff was very accommodating and helpful. Worked with Kaitlyn very friendly! Would recommend service dept very highly. More

by fielderkcmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 04, 2025

The service department has always been helpful and gets issues resolved. I appreciate Jayde and the service team. More

by amyb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde Collie
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 02, 2025

Told $3000 worth of repairs was essential - including replacing all breaks. Took it o another shop - breaks have over a year left on them - price quoted to replace breaks at other shop was half and the w More

by Euphonium9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at customerconcerns@lairdnoller.com

March 01, 2025

Was easy to get in & they did a recall repair quickly. However, their web scheduling site didn't have an option to choose a Recall Repair. More

by IM in KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for sharing your positive experience with Ford Lawrence! We will look into adding that system online soon! As a way to help keep you updated with recall data Please email me directly at amancuso@lairdnoller.com. I am the marketing director and my name is Angela .... customer feedback and is invaluable to us, in the meantime we will make sure our recall center can keep a lookout for your vehicle specifically. Thank You ~ We appreciate you very much!

March 01, 2025

Haliey was awesome. She kept me updated the whole time and made sure everything went as planned!!! More

by rkuckelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad Hailey kept you informed and ensured everything went smoothly. We appreciate your support!

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