Laird Noller Ford of Lawrence

Everyone was very nice and great to work with. I appreciate not being pressured into service on my high mileage ($182k) car. I appreciate not being pressured into service on my high mileage ($182k) car. More

The sales process was a good one. It was the process after the sale that left me with a bad taste for this dealership. When my car was delivered I was given a report of the work that It was the process after the sale that left me with a bad taste for this dealership. When my car was delivered I was given a report of the work that was completed before being given to me. Two items that were listed as having been completed in fact were not. I took the car back to the service department and told them what needed to be done. Waited four days when I was told I should only have to wait two days. When I went to pick up the car the two things that were originally stated to be done that were not, were AGAIN not done. Had to miss extra work for them to finish what they should’ve have already done. Fast forward three days later and find out that they never replaced the fob battery (something I was told TWICE had been completed) I sent my husband to get it done and he overheard a service worker stating that “they’re only $12”. It doesn’t matter if they only cost $2! I was told twice that the battery had been replaced and had been lied to both times! The sales team is fine but don’t take your car here for service work. More

Dropped off vehicle for oil change, tire rotation and software update the night before the appointment. They said the vehicle would be done the next day for pickup and I would receive text updates. Neve software update the night before the appointment. They said the vehicle would be done the next day for pickup and I would receive text updates. Never received a text notice, so I both text and called later that next day to confirm my vehicle was done before driving 20 miles to pick it up. I needed the vehicle to go out of town (which I had shared with them when I dropped off the vehicle). Got a call mid morning the day after the vehicle was to be finished. Had to find another vehicle to go out of town. To finish this nightmare, the software update to fix the issue with the electronic dash read out freezing - did not work. I now have another appointment a week out. More

Biggest scam this is the olny place that has every charged me for a problem that has a recall on it. plus keep trying to sell other stuff had to change my air filter so they could do a proper test. Th charged me for a problem that has a recall on it. plus keep trying to sell other stuff had to change my air filter so they could do a proper test. The air filter had 3000 miles on it and still looks new i made them give it to me. As well as was told they would diagnosis first thing in the morning for 3 days. More

Did not resolve the issue did not work with me and did not listen to my concerns not listen to my concerns More

Always great service. Very responsive to our needs and provide the best options based on our needs. Very responsive to our needs and provide the best options based on our needs. More

Went in to look around and possibly buy a car, the sales department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoot department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoothly and met satisfaction. More

Did not complete full synthetic oil service as requested. Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should b Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should be included in the service. Recommended I have transmission maintenance performed that your service department performed only 10K miles and 6 months prior. Recommended I replace my brand new cabin air filter. More

Way too much money for a transmission flush $445. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. More

This visit was much better than my last two. But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simpl But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simple oil change! This time same service was around an hour and 15 minutes-more normal. More