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Laird Noller Ford of Lawrence

Lawrence, KS

4.0
1,696 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,696 reviews

December 03, 2024

I have been doing business with Laird Noller for many years. I find the entire operation easy to deal with and have always been satisfied in my interactions with them. More

by jhp53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Dec 05, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 03, 2024

Amber was very knowledge and kept me updated through the entire process. My issue was solved quickly. More

by speerfamily00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber in service
Dec 05, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 03, 2024

They told me my batter was at 8 percent. I went to AutoZone and advanced auto and battery was at 89. A back windshield wiper the dealer wanted 45 dollars I got a autozone and they put it o More

by melissa.carter1622L
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They don’t deserve a star
Dec 05, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear that you had a negative experience. If you would like to elaborate more please feel free to reach out to me directly. My name is Angela and my email is amancuso@lairdnoller.com Thank you

December 01, 2024

They were very helpfull and patient with us. We are a return buyer and we would not have come back if it were not for your service. More

by frank.magee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Beene
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for the positive feedback, we appreciate you taking the time to share your experience.

December 01, 2024

Repairs were very good. I had a lack of communication with the service rep. The parts took an extra day because the service rep did not look at my emails or texts saying to More

by muellerjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for this experience and rest assured your concern will be raised with the top levels of management. Thanks for your feedback, as we take it all seriously and use it to continuously improve.

December 01, 2024

I brought my work truck in to get 2 different things taken care of. I told them I needed to pick it up Monday night, which was 3 business days. It did not get done, I didn’t receive any phone calls and More

by wrinkleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for this experience and rest assured your concern will be raised with the top levels of management. Thanks for your feedback, as we take it all seriously and use it to continuously improve. If you would like to provide further info my email address is amancuso@lairdnoller.com and my name is Angela

November 30, 2024

Very professional. Service is performed fast and accurate. The staff kept me informed about any problems or delays. More

by thvermilye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 29, 2024

They were very polite and courteous to me. Also they seemed very knowledgeable through out the entire process More

by Leo seck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianna quinn
Nov 29, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership! We appreciate you very much!

November 28, 2024

I've had great experiences with Laird Noller Ford in Lawrence for both routine service as well as repairs. More

by TCDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde Collie
Nov 29, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership! We appreciate you very much!

November 27, 2024

Nice people to work with, relatively quick service time, fair prices for the service completed More

by AUSTINCOTHERN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber
Nov 27, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

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