Laird Noller Ford of Lawrence

A friendly experience. We called ahead to let them know that we were interested in a truck that was advertised. We were greeted immediately by Colton. He was very nice and e We called ahead to let them know that we were interested in a truck that was advertised. We were greeted immediately by Colton. He was very nice and easy to get along with. Dan and Gary helped answer any questions or concerns we had about the used truck and made us feel confident in the purchase. More

Checking out my new car Great service from all the staff from the minute I drove in the bay. Quick service for my alignment and other issues I had. Couldn't ask for a better Great service from all the staff from the minute I drove in the bay. Quick service for my alignment and other issues I had. Couldn't ask for a better place to take my car for service. Even washed and swept it out before bringing it back to me. More

Waste of time and money My vehicle has 16K on it and a dash button doesn’t work due to the company cancelling Sync. I feel Ford should fix this rather than me pay $900. Tha My vehicle has 16K on it and a dash button doesn’t work due to the company cancelling Sync. I feel Ford should fix this rather than me pay $900. That’s just stupid. Also I dropped of in the morning and never got a phone call. It sat there. Wasted day and time. More

Awesome The sales rep treated me really good. I’ll refer my friends . The whole staff wa very friendly and it made car shopping a good time. The sales rep treated me really good. I’ll refer my friends . The whole staff wa very friendly and it made car shopping a good time. More

Went out of their way to stand by product, assist us Our 2013 Ford C-Max (odo 65,000 miles) experienced two problems this summer. On a hot day in June, the check engine light came on, indicating a misfir Our 2013 Ford C-Max (odo 65,000 miles) experienced two problems this summer. On a hot day in June, the check engine light came on, indicating a misfire. We are the second owners of the car, and it wasn’t purchased from Laird Noller, but because this seemed a manufacturer specific problem, I took it to Laird Noller. They repaired it; we paid for the repair and hoped that was that. Unfortunately the problem repeated twice more, the last time stranding us in KC and requiring a tow, after the car went into “safety mode.” Each time we brought it to Laird Noller, Greg and the other staff got us a rental and ultimately did not charge us for the repair, because they had not caught it the first time. A few months later the car died unexpectedly overnight. The battery tested as fine. Laird Noller reset the computer and again did not charge us for the fix. As much as we love our C-Max, we’re disappointed with its reliability. Laird Noller, however, has been above reproach. They’ve earned our loyalty and gratitude. More

Excellent work for fair price. I had my tie rod ends and wheel bearings replaced. The car runs better than it has in years, and the obnoxious “road noise” another shop blamed on my I had my tie rod ends and wheel bearings replaced. The car runs better than it has in years, and the obnoxious “road noise” another shop blamed on my tires is now completely gone. Thrilled with the results! More

Tire patch Jerry is awesome will always come back to work with Jerry. Patch was done correctly and quickly will continue to use Laird Noller for service. Jerry is awesome will always come back to work with Jerry. Patch was done correctly and quickly will continue to use Laird Noller for service. More

Waited it out! Went to make a appointment to get my oil changes and tires rotated. Told Jerry that I needed air in my tires too. He fixed me up with airing up my t Went to make a appointment to get my oil changes and tires rotated. Told Jerry that I needed air in my tires too. He fixed me up with airing up my tires and told me that the next appointments would be in at 10:00 am. I asked if I could wait it out and see if they come and if not if I could get my car in. He was in agreement. So of course the appointments did not arrive and I did not have to wait two weeks to get everything done to my car. Thank you for the quick service and the coffee! Please update the pictures so the correct employees can get recognition for outstanding services. I will get names at my next appointment in 5 months. More

great service department everything was done in a professional manner. my car was written up and the repair was made and everything went like clockwork. I am pleased. everything was done in a professional manner. my car was written up and the repair was made and everything went like clockwork. I am pleased. More

Frustrating scheduling process It’s frustrating when I’m told at the beginning of this whole process that I have to wait two weeks to make an appointment to get a rental car because It’s frustrating when I’m told at the beginning of this whole process that I have to wait two weeks to make an appointment to get a rental car because of a recall. Once the part arrived I was called and told to have my car at the shop on Friday. It had to be Friday. Regardless of my work schedule it had to be then or I’d have to pay for the rental car myself. There were two scratches in my dash as a result of the airbag installation Also, the question below is making me select a person I worked with. I’m selecting all since I don’t know who worked on my car. More