Laird Noller Ford of Lawrence

Great place to service vehicle. Great customer service. Fixed what I requested and more with no additional cost. Service department was friendly and kept lines of communication open. Great customer service. Fixed what I requested and more with no additional cost. Service department was friendly and kept lines of communication open. Loaner was comparable to what I left in the shop. More

Excellent Service and Explanation Jerry has been the service person I have worked with for the time we have owned our Mazda. He has been very thorough each time I have been in for ser Jerry has been the service person I have worked with for the time we have owned our Mazda. He has been very thorough each time I have been in for service. More

Main seal leak I took my truck into the dealership in October to have the main seal replaced. I got it back after a week. The next day I had oil all over my garage f I took my truck into the dealership in October to have the main seal replaced. I got it back after a week. The next day I had oil all over my garage floor. I took it back in that week to have the seal replaced again. This time it appeared fixed. About a week later I was driving with my family to western Kansas and noticed a large exhaust leak at the motor. We couldn’t run the heater due to the leak. I called to make an appointment and it would take almost 2 weeks to get in. I went to Advantage Ford in Ottawa instead the same day I called and they found that Laird Noller didn’t hookup my turbo. I’ve bought my 4th and final vehicle from Laird Noller. More

Great! Fantastic! Highly recommend! Gary was great. Kept me in the loop on my vehicle’s progress. Went above and beyond. We hit a few speedbumps with insurance but Gary took care of it a Gary was great. Kept me in the loop on my vehicle’s progress. Went above and beyond. We hit a few speedbumps with insurance but Gary took care of it all and made my life better. More

Underpomised & Overdelivered!!! My car was involved in an accident that had both rear and front end damage. Laird Noller collision center was very quick to work with insurance and ex My car was involved in an accident that had both rear and front end damage. Laird Noller collision center was very quick to work with insurance and explained the entire process. I was told the damage might take between 3-4 weeks roughly and I was pleasantly surprised with my sparkling (new again) car completed ahead of schedule! That staff I should very friendly and I would highly recommend their services. More

Just the very best! We had been having trouble with our GPS and Aaron helped us out so much it was a Godsend. He noticed our tires were getting bad and offered us a Black We had been having trouble with our GPS and Aaron helped us out so much it was a Godsend. He noticed our tires were getting bad and offered us a Black Friday deal on new tires before our trip to MN. He got us the best deal and got the part from the factory got it put in our Lincoln and we feel like it’s brand new it drives so well. Meanwhile I left my house keys in the loaner and he found them and mailed them to us. What an employee! He is a real asset and is excellent at customer service. We travel 1 hour to get to this dealership and we wouldn’t go any where else for our Lincoln More

Outstanding Service Greg Dalham, from Service, was very helpful in getting me a loaner and on the road in a short period of time early on a Monday morning after car troub Greg Dalham, from Service, was very helpful in getting me a loaner and on the road in a short period of time early on a Monday morning after car trouble on Sunday. He also got it fixed and called me by 10:00am saying it was done. I was very impressed with this service. More

Disappointing Per Usual I’ve never had a 5 star experience here. I usually get my oil changed at a different place- I now feel deceived because they assured me it would be ch I’ve never had a 5 star experience here. I usually get my oil changed at a different place- I now feel deceived because they assured me it would be cheaper at Ford. No, it was double the price. Took the same tire in 4 times before they found anything wrong with it- continuously telling me that I was wrong rather than trying to problem solve with me.... They’ve also messed up the tire sensor now & didn’t care to fix it. More

Great Dealership We’re definitely glad we made the drive to Laird Noller to find a new truck. Other than a surprise fee at the end that put our payment over what we wa We’re definitely glad we made the drive to Laird Noller to find a new truck. Other than a surprise fee at the end that put our payment over what we wanted, we had a great experience. More

Efficient. Friendly efficient, work completed on time, pleasant environment for waiting. I've used Quick Lane on many occasions and have never been disappointed Friendly efficient, work completed on time, pleasant environment for waiting. I've used Quick Lane on many occasions and have never been disappointed. Good people. More