Laird Noller Ford of Lawrence

This was an easy and friendly visit for my first time going to the quick lane. The service writer was very kind and informative and showed me visually things that needed attention on my vehicle. My car h going to the quick lane. The service writer was very kind and informative and showed me visually things that needed attention on my vehicle. My car has a flat tire within the next few days of them pointing out that there was wire showing and I would have never known if it was for the advisor. I will definitely be coming back! More

My experience is very positive. Service was professional and prompt. Communication was easy and helpful. Service was professional and prompt. Communication was easy and helpful. More

I had a great experience with the service. They found and resolved the problem in a timely manner. Nice job, I liked working with them! They found and resolved the problem in a timely manner. Nice job, I liked working with them! More

Jayde is a joy to work with. Easy in and out of the service department. Easy in and out of the service department. More

Service writers need additional training and information about the pricing and programs available . Pleasant but uniformed about the pricing and programs available . Pleasant but uniformed More

My service was great and very fast! My advisor Amber was informative and very kind! My advisor Amber was informative and very kind! More

The service department, especially Kaitlyn, really prioritized customer safety and really went above and beyond to make the experience a good one. prioritized customer safety and really went above and beyond to make the experience a good one. More

Did a great job getting the truck fixed and going so we could get back on the road could get back on the road More

Made an appointment with Ford to test drive a used car. Unfortunately it wasn’t ready when we came in. David came out and met us, apologizing for the delay. I had told him we had appointment at another d Unfortunately it wasn’t ready when we came in. David came out and met us, apologizing for the delay. I had told him we had appointment at another dealership later that day. He said to see if the other dealership could get us in early as he wasn’t sure how long it would be before the car was available, and he didn’t want us sitting around just twiddling our thumbs. He said would text us when it was there. He texted us when the car was ready, and we took it for a test drive. After the drive, we noticed that the remote wasn’t working. We told him about it, and he tried replacing the battery. It didn’t work, and we discussed what they would do to fix it (possibly was the actuator) if we bought it. They gave us a quote, and it was more than we were willing to pay. We told them what we were willing to pay, and they agreed to the price. David said he would call us when he got a time to get the car in and fix the remote issue. He called me a couple of days later with a date, and said he would give us a loaner car. We brought the car in and they gave us a car. He said it could possibly be several days as they didn’t know what was wrong. I had to do some traveling that week and he said don’t worry about it, just drive it like it’s yours. The problem was just a bad remote, so it was fixed later that day. Came back and had two new remotes and our car back. Overall an easy and low pressure experience. Will definitely look to them with our next car buying experience. TLDR. They were very low pressure, and easy to work with. Would recommend them. More

Jesse James was great to work with. Really enjoyed the experience and their team was willing to work with us. We will be using them again in the future and I would highly recommend to a Really enjoyed the experience and their team was willing to work with us. We will be using them again in the future and I would highly recommend to anyone! More