Laird Noller Ford of Lawrence

Staff friendly. Space clean. Lounge area clean and enjoyed the snacks. Work done on time. Space clean. Lounge area clean and enjoyed the snacks. Work done on time. More

Vehicle was serviced quickly, check in process was easy and technician was very thorough. Highly recommend Laird Noller for services! and technician was very thorough. Highly recommend Laird Noller for services! More

I would not recommend buying a car from this dealership. At first glance, their sticker price may seem lower than most places, but once you dig deeper, you’ll realize they have the highest titling fees of a At first glance, their sticker price may seem lower than most places, but once you dig deeper, you’ll realize they have the highest titling fees of any dealership I’ve encountered. On top of that, they push a $1,500, 3-month warranty that they claim is “mandatory” and included in the contract, with no option to remove it. After factoring in these absurd fees, the price ends up being far from a deal. Instead of offering a genuinely competitive price, they use shady tactics to make it seem like you’re getting a good deal when, in reality, you’re not. More

I had a great experience Shannon was great to work with. Never felt pressured on any thing. They found additional information that i ask for and would definitely say Laird Noller of Lawrence is the best dea Never felt pressured on any thing. They found additional information that i ask for and would definitely say Laird Noller of Lawrence is the best dealership that i have been to. More

The technicians are extremely knowledgeable and true assets to a phenomenal experience, they emboldened my confidence in automotive repair, done right the first time. assets to a phenomenal experience, they emboldened my confidence in automotive repair, done right the first time. More

I had a great experience all together. Jessica is a great all around person and friend. She puts you in the seat while she takes the back. You get the experience and decision on the sale. Jessica is a great all around person and friend. She puts you in the seat while she takes the back. You get the experience and decision on the sale. No pressure of having to buy. Rolando was very kind and considerate and understanding with details. Very confident and easy going. Great all around experience. More

Jayde was enthusiastically helpful and got my car in and out quickly. Service was great. out quickly. Service was great. More

It's amazing and u have amazing people working there I appreciate the time and effort they took to help me get a car thank you very much appreciate the time and effort they took to help me get a car thank you very much More

The lady that checked us in to get the truck looked at assumed that we put stop leak in our ac unit and then the ac guy would not look at our ac and just told us that we needed a whole new unit. We took i assumed that we put stop leak in our ac unit and then the ac guy would not look at our ac and just told us that we needed a whole new unit. We took it to another place and just had the lines replaced for a few hundred and there was no stop leak in our ac unit More

The dealership advertises lowball prices on used cars and then added $2998 in mandatory fees and dealer charges during the closing process. They also offered another $5,000 in non-required extended warrantie then added $2998 in mandatory fees and dealer charges during the closing process. They also offered another $5,000 in non-required extended warranties, which I fully expected. I did not however expect a non-negotiable $999 dealership administration fee which is more than double other dealers in the area. The manager, Joe, tried to justify it with a “we are a big dealership and have a lot of admin staff” argument. That explanation defies normal “volume of sales and cost per unit”logic. Then on top of the $999 admin fee, they added a “Noller Advantage” fee of $1,999 to the price of the car for service and warranty. The sales person Xavier said there was no way to avoid this fee and I was also told by manager Joe again that this fee is MANDATORY on all used cars. The car I bought is one year old and still under the manufacturer warranty, but I was still required to buy their “Advantage”. Take it or leave it. The salesman Xavier also told me the car had XM radio installed. I found out later when I took the car home that this information was incorrect. When I questioned Xavier about this he tried to tell me he had said “it might possibly have it installed” which is not what he said. When I elevated this to the sales manager, Tony he told me I should verified it myself. Duh! Basically he was telling me I should never believe what a salesman tells me. I guess he should know if the Laird Noller salespeople should be trusted. Just another example of why used car salesmen and their managers get a bad name. If the dealership accepts this cavalier attitude towards the truth it reflects negatively on the dealership and owners. More