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Laird Noller Ford of Lawrence

Lawrence, KS

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Employees
Reviews
Vehicles
4.1
1,816 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,816 reviews

May 18, 2024

Good service, just when I walked in wasn’t clear at first who to check in or be helped by. More

by JAREDKATZEN
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024

I feel like I got a great deal on our 2020 Ford Edge. They took care of us during the whole process. From the test drive to the financing, I felt comfortable and valued. The sales manager even came in on More

by NCORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

It was very good but I was surprised by the cost of the wiper blades More

by cmcreed
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Josh Andrew
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May 14, 2024

Awesome experience and love my car! ! will definitely recommend people to purchase cars here! Kaiyana sold me my car and was so informative and helpful! More

by EMMABOLLIN
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Kai Mata
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May 14, 2024

Reception is always super nice and welcoming and they don’t bother me when I fall asleep lol More

by EBARNES1023
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

Moved the location back to the main dealership lot and failed to mention that fact when making appointment. Plus the waiting area is now small and the staff is loud. It’s like they’re sitting right on top More

by lgeorge
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Mitchell waited on us and she was polite
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May 11, 2024

Great service…. Haley was awesome, knowledgeable and courteous.I’ll definitely be back for other services in the future. More

by BORNSTEWART
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024

Great service in a timely manner. The service writer was great to work with and was in communication often. More

by jvrdhall5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great service experience with us! Providing timely and excellent service is our priority, and we're glad that our service writer made your experience smooth and kept you well-informed throughout the process. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

May 08, 2024

The service was good. People were friendly and easy to work with.Thanks for the help. More

by Steve
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We're glad to hear that you had a good service experience with us and that our team was friendly and easy to work with. Customer satisfaction is our top priority, and we're happy to have been able to assist you. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you in the future!

May 07, 2024

I was Kept informed of progress of repairs and possible needed maintenance in the future. More

by gfcowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you were kept informed throughout the repair process and about potential future maintenance needs. Keeping our customers informed and educated about their vehicles is important to us, and we're happy that we could provide you with that level of service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

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