Laird Noller Ford of Lawrence

The phone was answered! ! A BIG Plus.🥰 Much attention to detail. Clear explanations. Excellent shuttle service. Women employed. ! A BIG Plus.🥰 Much attention to detail. Clear explanations. Excellent shuttle service. Women employed. More

The staff are super helpful and nice. After going to the wrong location (totally my fault), they were able to squeeze me in. The staff were very infor.ative on everything and explained wh After going to the wrong location (totally my fault), they were able to squeeze me in. The staff were very infor.ative on everything and explained what they found during the vehicle inspection and my options, allowing me to make an informed decision. While waiting for my vehicle to be finished, the staff not only kept me up to speed on everything, but was interacting with everyone in the office, creating a calm and fun space. I will definitely be returning to this location in the future. More

Three hours for a scheduled oil change is NOT 'quick' service. Tire tread depth measurement was either botched or faked. Cannot reccomend. service. Tire tread depth measurement was either botched or faked. Cannot reccomend. More

Got me in quick and took care of me as fast as possible, really appreciate their time, hospitality and effort my service advisor was Jade Collie and she was very helpful an awesome to deal with, plus the la really appreciate their time, hospitality and effort my service advisor was Jade Collie and she was very helpful an awesome to deal with, plus the ladies in the back we're exceptional More

In transition with remodeling but doing the best they can.. Parts department reaLLY GOOD. VERY HELPFULL can.. Parts department reaLLY GOOD. VERY HELPFULL More

Diana Quinn was very honest with me and overall helpful. They could improve by having better communication between other salespeople. The car I intended to look at was already sold after driving an hour to They could improve by having better communication between other salespeople. The car I intended to look at was already sold after driving an hour to the dealership More

I was happy enough with the truck and price but the finance department tucked us. I simply wanted to put half down in cash and finance the the other half The finance guys, Ali, lied my omission, kep finance department tucked us. I simply wanted to put half down in cash and finance the the other half The finance guys, Ali, lied my omission, kept telling me they didn't need my check right now and waited till the very end to spring on us they financed the whole price rather than listen to me and do what I asked. Now I'm saddled with a monthly loan payment much higher than I wanted to pay, even if it gets paid off sooner by paying the loan down. I felt like the finance guys, Ali, tricked me and that feels bad. So can't recommend Laird Noller Ford of Lawrence. More

The way they do business is deceitful. I will never go there again. The salesperson was nice, but not as informed as she should have been. I estimate I overpaid for the vehicle by abou I will never go there again. The salesperson was nice, but not as informed as she should have been. I estimate I overpaid for the vehicle by about 10,000 dollars. More

The service department had overbooked the date for my first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new a first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new appointment for me on a different day. It seemed that the overbooking was due to the online appointment scheduling system where to people who answer the phone have no idea how many service appointments are made and for what kind of service on any given day. The word count and encouragement line "Nice work" are not necessary and annoying. More

The only place I go to for my car to get fix. The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You More