Laird Noller Ford of Lawrence

They worked very hard to correct the problems and staid in contact with me through the process. in contact with me through the process. More

Laird Noller ford collects good people. Everyone I have met there was friendly and competent Everyone I have met there was friendly and competent More

All personnel were customer-focused and knowledgeable. They kept me informed of the progress on my car. They kept me informed of the progress on my car. More

Recall was for 2 different issues. Resolved one. The other has been back ordered since February! It’s very visible (piece on side of windshield). Frustrating. Resolved one. The other has been back ordered since February! It’s very visible (piece on side of windshield). Frustrating. More

Amber did a great job of making sure all my concerns were on the ticket for the service tech, she even remembered me in general from former visits. She did a good job following up with me when she left for l on the ticket for the service tech, she even remembered me in general from former visits. She did a good job following up with me when she left for lunch and letting me know the status of my vehicle and who would take over if anything changed while she was out. Jayde took over when my vehicle was completed and made sure to go over everything and ensure that the part that is needing replacement was ordered, and that Amber would call me when the part arrives so we can schedule that repair. More

They called me to schedule a fix for a recall, and kept bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I could wait for probably around 2 hours while they went to get the part, or I could schedule a new time to have it repaired. This was very frustrating because I asked to have this fixed when I bought the car, and the salesman didn't care at all about it, but then they call me 8 months later and insist that it get fixed as soon as possible, but then don't have the part to fix it at the scheduled appointment. I probably wouldn't take it back there again to get anything fixed. More

Tried to call, text, email for about 2 straight weeks to get an oil change and schedule a service appointment for a recall and car issue. NO ONE answered but 1 time, put me on hold for ever then came back a get an oil change and schedule a service appointment for a recall and car issue. NO ONE answered but 1 time, put me on hold for ever then came back and said the manager would absolutely call me back in 10-15mins. ZERO CALL BACK. Terrible business. Highly disappointed. More

The service was not careful or thorough. My car was returned to me with the inside filthy. That was an easy-enough fix, just had to go back in to ask someone to wipe it down. I did not re My car was returned to me with the inside filthy. That was an easy-enough fix, just had to go back in to ask someone to wipe it down. I did not realize until hours later that my car was now leaking oil because the service was not done correctly. More

Communication regarding how long it was going to take was sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very pricey for what seems like a minor fix More

The people were very helpful and knowledgeable. I would like to thank both Diana and James I would like to thank both Diana and James More