Laird Noller Ford of Lawrence

Did not resolve the issue did not work with me and did not listen to my concerns not listen to my concerns More

Went in to look around and possibly buy a car, the sales department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoot department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoothly and met satisfaction. More

Did not complete full synthetic oil service as requested. Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should b Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should be included in the service. Recommended I have transmission maintenance performed that your service department performed only 10K miles and 6 months prior. Recommended I replace my brand new cabin air filter. More

Way too much money for a transmission flush $445. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. More

Easy and pleasant. Eddie and Ali were great. Found a dealership to be loyal too. Eddie and Ali were great. Found a dealership to be loyal too. More

This visit was much better than my last two. But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simpl But quick lane was easier and quicker to deal with. This side is much busier, much harder to park and slower. In January, it took 4 HOURS for a simple oil change! This time same service was around an hour and 15 minutes-more normal. More

Team made it easy to conduct an out-of-state purchase. They were quick to come to a reasonable deal, and they kept things very simple. Communication could have been a bit more proactive on final steps of They were quick to come to a reasonable deal, and they kept things very simple. Communication could have been a bit more proactive on final steps of the transaction but overall very happy with Laird Noller! More

Service team has always been very helpful and they do a great job of communicating with you great job of communicating with you More

Worked hard in locating the type of truck I wanted and getting it there quickly. getting it there quickly. More

Purchased a used car from you was told any minor issues would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old would be addressed because I would not buy your ridiculously overpriced 6mo extended service agreement. Well my new used car came with a 4.5 year old battery which didn’t last a month. Then although it took a couple of weeks discovered the driver side door latch actuator was not working consistently. Apparently your sales department makes the call on fixing a problem that my car had when it was delivered. They basically told me to get lost. So before I even had the registration paperwork I had 2 problems neither fixed by your dealership. My next complaint will be to the BBB. More