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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.0
1,619 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,619 reviews

February 28, 2024

Great I felt comfortable with leaving my car ? ? there and feeling like they would treat it like their own. More

by Peaball
Recommend Dealer
Yes
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Feb 29, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you felt comfortable leaving your car with us! Ensuring that our customers feel confident and trust in our services is incredibly important to us. Rest assured that we treat every vehicle with the utmost care and attention, as if it were our own. Thank you for choosing us, and we look forward to serving you again in the future!

February 28, 2024

Was very helpful and very fair on the price, great environment to buy a vehicle from! More

by Delaet.jaysen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us and that you found our environment conducive to purchasing a vehicle. Providing fair pricing and excellent service is always our priority, and we're glad we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

February 23, 2024

Virtuous, Polite, friendly. Kept me well informed throughout my visit. That's all I have to say. More

by Suelockhart97
Recommend Dealer
Yes
Employees Worked With
Amber ? Works with Mazda's
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Feb 24, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're delighted to hear that you had a positive visit with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you again in the future!

February 16, 2024

The oil change price was higher than my home town dealer. The tires were over inflated. The tires are factory and the tech should go by the recommended inflation guidelines. More

by REDGATETECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of the name
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the discrepancy in oil change pricing and the over inflation of your tires. We aim to provide competitive pricing and adhere to manufacturer guidelines for service, including tire inflation. Your feedback is valuable to us, and we will review our procedures to ensure consistency and adherence to recommended guidelines. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you better in the future.

February 16, 2024

Dealership experience was good and the people very helpful. Thank you All was completed in a timely fashion More

by spenc-mor
Recommend Dealer
Yes
Employees Worked With
Halley smith
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our dealership experience good and our team helpful. Ensuring timely service is important to us, and we're glad we could complete everything to your satisfaction. We appreciate your feedback and look forward to assisting you again in the future.

February 16, 2024

I Had service done on my F150. Haliey was friendly and very Professional she is a keeper since she is the first person you talk to when getting service. The guy that brought my tru More

by LEGACYBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Haliey provided you with friendly and professional service. We agree, she's a valuable member of our team. It's great to know that our staff goes above and beyond to ensure your convenience and satisfaction. We truly appreciate your feedback and look forward to serving you again in the future.

February 16, 2024

Very friendly, efficient employees. Waiting area was spacious and clean and they offered free WiFi. More

by jacobsenmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our employees very friendly and efficient. Providing a comfortable and clean waiting area with amenities like free WiFi is important to us, and we're glad you appreciated it. We appreciate your feedback and look forward to serving you again in the future.

February 14, 2024

Kept informed by service department. Requested to ask a few brief questions of mechanic Adam. He was great. More

by Stevesecure
Recommend Dealer
Yes
Employees Worked With
Adam
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department kept you informed and that you had a great interaction with mechanic Adam. Providing excellent customer service and addressing your questions promptly is our priority. We appreciate your feedback and look forward to assisting you again in the future. If you have any further questions or concerns, please feel free to reach out.

February 14, 2024

It just took to long. Tuesday through Friday. Just seems like to long for a shop to take. More

by jayhawk9652
Recommend Dealer
Yes
Employees Worked With
Paige
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Feb 17, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the extended duration of your service visit. Your time is valuable to us, and we regret any inconvenience caused by the length of your shop visit. We understand your frustration and will review our processes to ensure more efficient service in the future. Thank you for your feedback, and we appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out.

February 10, 2024

I dislike all the texting, I prefer calls I dislike all the texting. I prefer calls. Additionally didn't have a necessary diagnostic tool which was very unfortunate More

by nrdman314
Recommend Dealer
No
Employees Worked With
Amber
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Feb 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our communication methods. We understand that everyone has their preferred mode of communication, and we'll certainly take your preference for calls into consideration going forward. Regarding the diagnostic tool, we're sorry to hear about the inconvenience it caused. We strive to ensure that our technicians have all the necessary tools and equipment to provide comprehensive service. Your feedback is invaluable, and we'll address this issue to ensure it doesn't happen in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out. We appreciate your feedback and the opportunity to enhance our services. Thank you for choosing us, and we hope to have the chance to serve you better in the future.

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