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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.0
1,619 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,619 reviews

March 12, 2024

Great staff in the service department. I live in Phoenix and my daughter attends school at KU. All of the service department made the process seamless and communicated with me from start More

by bbilleter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're delighted to hear that our service department provided you with a seamless experience, even from afar. Ensuring clear communication and top-notch service is always our priority, and we're thrilled that we could make the process easy for you, despite the distance. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you and your daughter again!

March 10, 2024

Great people skills and good service Enough of how many words. I think I wrote what I experience. So u made me write this long paragraph to say this. More

by aw1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the length of the response. Your satisfaction is important to us, and we're glad to hear that you had a positive experience with our team and service. If you have any further feedback or questions, please don't hesitate to reach out. We value your business and hope to serve you again in the future.

March 08, 2024

Very professional There is not much to say but the service was very professional and excellent More

by JBARNET1
Recommend Dealer
Yes
Employees Worked With
Amber
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear that you had such a positive experience with us! Providing professional and excellent service is always our goal, and we're glad to know that we hit the mark for you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

March 08, 2024

Devin and staff made my purchase super easy. Totally recommend this dealership. I love my new truck. Thank you More

by Kari Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your glowing review! We're thrilled to hear that Devin and our staff made your purchase super easy and that you love your new truck. Your recommendation means the world to us, and we're delighted that we could provide you with a positive experience. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we hope you enjoy many happy miles in your new truck.

March 08, 2024

Amber and others in the service check in office were very knowledgeable, courteous and helpful. More

by wjcarsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Mar 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with Amber and our service check-in team! We're thrilled to hear that they provided you with knowledgeable, courteous, and helpful service. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Amber and the rest of the team. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we look forward to serving you again in the future.

March 05, 2024

Great but, 3% service charges for CC IS RIDICULOUS and will affect my car buying decisions this spring More

by david@midwestsalesgroup.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand your concerns regarding the credit card surcharge. We strive to maintain competitive pricing while also covering the costs associated with credit card transactions. However, we value your business and feedback, and we'll take your comments into consideration as we review our policies. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and hope to continue serving you in the future.

March 05, 2024

They did a great job of taking care of me. its glad to see the positive change in service department More

by Tripleplaylawncare
Recommend Dealer
Yes
Employees Worked With
Alan
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great experience with our service department! It's always our priority to provide top-notch service and ensure our customers leave satisfied. We're thrilled that you noticed a positive change, and we appreciate your feedback. If you ever need anything else or have any questions, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

March 02, 2024

Absolutely wonderful service! Will keep recommending this dealership to everyone. Devin was friendly and helped navigate everything so smoothly! More

by drillsmrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Smith
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear about your positive experience at our dealership. Devin is a valued member of our team, and we're delighted that he provided you with excellent service. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future. If you ever need anything else, don't hesitate to reach out. Safe travels, and thanks again for choosing us!

March 02, 2024

Tomorrow will be the 3rd attempt to address a vibration that is caused by excessive wheel weights. The bald tires I drove in with balanced better More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience you've experienced with the vibration issue. Rest assured, our team is committed to resolving this matter for you. We appreciate your patience and understanding as we work to address the root cause of the problem. If you have any further concerns or questions, please don't hesitate to reach out. We're here to ensure your satisfaction with our service. Thank you for bringing this to our attention, and we look forward to resolving it promptly for you.

March 01, 2024

Did not rotate my tires. Did not air up my tires. Did not get a call saying my car was being held overnight More

by jeffmoore4u
Recommend Dealer
No
Employees Worked With
Brandon
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Mar 18, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for the oversight with your tire rotation and the lack of communication regarding the status of your car. This does not meet our usual standards of service, and we understand your frustration. We appreciate you bringing this to our attention, and we'll take immediate steps to ensure this doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly. We're committed to addressing your needs and providing you with the excellent service you deserve. Thank you for your feedback.

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